Nicholas Downs Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Washington D.C. Metro Area

Manage full lifecycle software development implementation projects of Amber Road's proprietary Trade Automation application for import, export, and logistics modules. Proven ability to redefine Business Processes and create successful Standard Operating Procedures leveraging best practices and software capabilities, while staying on time and within budget. Effectively communicate across all levels of the organization, consistently providing high levels of customer satisfaction and project success. Project management deliverable creation for client executive leadership teams including Statements of Work, Change Order requests, revenue forecasts/actuals, management status reports, process change design analyses, and project timelines.

Washington D.C. Metro Area

Skillfully lead requirement gathering sessions, solution design, technical mapping exercises, training, testing, and deployment activities of implementation projects. Integration of complex ERP systems using scalable interfaces incorporating technical and business logic. Facilitation and delivery of both in-person and remote client training sessions of the application.

Washington D.C. Metro Area

Worked on a variety of client facing projects and held a number of different roles on each. Served as the QA manager on the EDCAPS project at the Department of Education. Specialized in project-wide measurements and analysis, in addition to implementing and maintaining all CMMI Level-5 practices. Successfully led the large implementation project through a CMMI Level-5 SCAMPI-A reassessment certification. Maintained and reported all Service Level Agreement (SLA) related information to both clients and internal project management. Interacted daily with clients by providing status reports, presentations, and measurements regarding the various life-cycle stages, growth, and health of projects.

Washington D.C. Metro Area

Staffed as a consultant on various large implementation engagements. Lead two key project-wide project management initiatives: the first focused on reengineering of client/project timelines and the second a complete redesign of client/project deliverables.

Created, streamlined, and implemented a new price change system that minimized errors, re-work, and ensured accuracy of the bill of materials across procurement, planning, finance, and the contract managers.

Comprised several monthly reports regarding inventories and shipment statuses, which were presented to upper levels of management. Coordinated and successfully managed an International Kaizen, in which a cross functional team of 21 individuals worked together to drive non-value added tasks from the process: culminating with extensive amounts of value added to the process while saving 96 man hours per month of labor.