Nick Dwyer Email & Phone Number

Denver, Co, Us

Remote

Liaison for medium to large network of clinics and corporate information technology teams. Provide recommendations on network standardization efforts to senior and executive leaders.

Thornton, Colorado, United States

Board of Directors appointed lead of Information Technology for youth football and cheerleading in the Denver Metro area. Responsibilities include website design, website hosting vendor procurement, and leading both on-site and virtual registration processes for the upcoming seasons.

Centennial, Colorado, United States

Lead a team of 30 front line billing specialists. Partner with various groups to improve the customer experience. Develop processes to automate transactional work. Leverage data and metrics to drive business decisions.

Provide data driven metrics to key stakeholders across the company. Launched production processes for 40-50 front line billing agents, which resulted in increased processing efficiency, service level attainment, and increased year over year production. Provided division and region stakeholders with monthly subscriber gains and losses for budgeting and forecasting. Participate in mid-year and year-end performance review processes, annual headcount budgeting, and goal setting.

Technology auditor for variety of projects, focused on enhancing business processes, resulting in increased efficiency and control gap analysis to identify key opportunities against established company requirements.

Staff auditor for numerous financial and operational audits. Communicated audit results to senior management clients and worked with clients to determine appropriate remediation efforts.

Responsible for billing point of sale (POS) terminals and associated fees for over 50 merchants. Develop and maintain billing databases. Provide comprehensive research, analysis and solutions for merchants regarding billing and POS issues.

Provide financial outsourcing and consulting services for various television networks. Frequent interaction with senior management of small and large cable companies.

Perform basic bank operations, including customer service and account management. Conduct periodic customer service calls for both commercial and individual account holders. Answer general customer account questions. Process credit card and loan applications, making sound decisions regarding loans and credit applications in compliance with bank regulations. Assist with general bank services promotions. Perform daily deposit, withdrawal and transfer transactions.

Provide different learning strategies for students. Assist students with term papers and homework assignments. Developed lesson plans with professors. Intermediary between professor and students.

Assisted with freshman students in understanding the basics of economic theory and practice.

Basic word and data entry, posting jobs from employers onto online database and various maintenance of career database. Included reception, scheduling appointments, appointment reminder calls and miscellaneous office tasks. Promoted from Level I to Level III employee in September of 2007.

Kindergarten and 1st grade tutor for at-risk youth in a Denver low-income neighborhood. Father Woody's Annual Christmas Party

Assisted freshman students in understanding the basics of economic theory and practice.

customer service, ensure employee and customer satisfaction

Master Of Business Administration (M.B.A.), Accounting

B.S., Economics

Activities and Societies: College Republicans, Commitment Program