Nicholas Mathews Email & Phone Number

San Antonio, Tx, Us

Authorized Service Interruption (ASI) team. Review and provide daily updates on the AFIN ASI process, brief senior Air Force leadership on ASI status  » Daily ASI Management, receive and approve ASIs, schedule, coordinate, review, process, and de-conflict on internal dashboard » Conduct quality check on all ASI requests are in compliance with minimum information requirements and work with customers to bring those lacking in compliance to submittal standards » Coordinate ASI requests with Air Force and DoD counterparts » Monitor status of all ASIs and update them on the dashboard

Followed, executed, and established Network Monitoring procedures to quickly identify and resolve network incidents.  » Performed routine, scheduled hardware and software checks on infrastructure and core services which was documented in the Master Station Log (MSL) » Conducted hourly scans of all tickets submitted in Remedy across the Enterprise, prioritized trouble tickets in accordance with guidelines » Collected and documented all available data on potential and actual problem areas in order to support rapid hand-off to problem management, event, or incident response teams when necessary » Performed regular trend analysis to identify out-of-normal performance warranting additional investigation, reconciled ASI reports with incidents detected on the network to avoid false positive reporting

Trained entry to advanced level personnel how to maintain and employ Amphibious Assault Vehicles.  » Graduated 8 Amphibious Assault Crewmember courses, 3 Amphibian Unit Leaders Courses, and 3 Assault Amphibian Officers Courses with a 98% pass rate of over 400 Marines  » Coordinated and aided in the movement of logistics, equipment, vehicles, and personnel with a net value of over $10M maintaining 98% accountability  » Supervised 36 employees daily, including practical application and evaluations increasing individual’s knowledge and discipline  » Created and enforced physical fitness policies that improved over 700 employee’s fitness levels, reducing the amount of injuries in the organization by 10%

Maintained and employed an Amphibious Assault Vehicle, supervising a crew of 3.  » Conducted two, six-month long deployments to Okinawa, Japan. Cross trained with other militaries overseas to include operations in Thailand and South Korea  » Supervised a crew of 3 on an Amphibious Assault Vehicle, Maintained 99% accountability of vehicle and all associated equipment with a net value of $2.5M

18-week technical boot camp prepares transitioning service members for a career in IT. Obtained MTA 98-366 as a prerequisite prior to acceptance  » Developed the fundamentals of Server and Cloud Administration  » Installed and configured Windows Server 2016  » Configured and Troubleshot DNS, maintained Active Directory  » Learned to Design and Implement an Advanced Server Infrastructure  » Implemented Microsoft Azure Infrastructure Solutions

Mission, Tx

Master Of Science - Ms, Cybersecurity And Information Assurance

Bachelor Of Science - Bs, Information Technology

Education record

High School Diploma, No Major