Nicholas Graham Email & Phone Number

Boston, Massachusetts, United States

Managed venue relationships for 20 venues and 400+ conferences. Responsibilities included negotiating long term contracts, interviewing and hiring onsite staff, scheduling, strategic planning, operations support, staff training, and overseeing venue growth and development.

Boston, Massachusetts, United States

Led sales, customer service, and operations teams at San Francisco tech startup. Managed outbound and inbound sales leads, including sourcing and onboarding of new sales. Handled all customer support tickets, helped to direct the rollout of new features and oversaw the successful product launch in over 15 buildings and communities across the world.

Boston, Massachusetts, United States

High volume outbound sales rep for a financial consulting firm, focused in the research and development tax credit.

Newton, Massachusetts

-Direct management and responsibility of tour product within North America, South America, Asia, and Europe.-Research, design, development, and launch of new program itineraries within designated geographical region.-Enhancement of existing tour programs within designated geographical region.-Development and nurturing of supplier relationships via successful contract negotiations, inventory fulfillment, quality control, and daily operations management.-Global negotiations and contracting of ground operators, hotels, coach companies, and suppliers -Conducted site inspections and face-to-face negotiations with hotels and suppliers on both newly designed and existing tour programs. -Increased profitability via successful revenue and yield management.-Maintained and represented brand and marketing awareness throughout all product regions.-Conducted training and product presentations to internal customer service and operations staff.-Experience in Matrix Organizations

Boston, Massachusetts, United States

Provide personalized and consultative service to high-touch clientele in designing and executing customized travel packagesSupport clients in the life cycle of the planning process, active travel, and post-trip with timely and effective follow-upMaintain over 90% “Good” or “Excellent” in Client Satisfaction Questionnaires while meeting sales expectations, exceeding $2 million in sales (as of October 2019).Created & sold over 200 unique itineraries to Italy, France, and Spain- inclusive of transportation, hotels, flights, private tour guides, entry fees, & other excursions.Generate repeat and recommended business from post-trip follow up and maximizing future sales opportunities.Lead training for 5+ new hires by collating best practices in travel season administration to maintain organization and consistencyTrain new hires to enhance proficiency with Audley’s sales systems.Developed new product in tandem with the Regional Product Manager, and developed inter departmental product knowledge by providing expert product & sales training for both new and senior sales members. Provided insight into new product options for team members research trips to enhance value to company.

Boston, Massachusetts

Umbria, Puglia, Dolomites, & Corsica

-Managed the full lifecycle of product design from conception through execution.-Responsible for designing and maintaining all aspects of product line in Puglia, Umbria, Corsica, and Dolomites, Italy.-Roles included contract negotiation, budgeting, market research, competitive analysis, designing cultural visits, hotel selections, itinerary write ups (for marketing and sales). -Designed and published marketing content via social media, blog posts, and video creation-Led multiple Product training efforts with sales, marketing, & tour coordinator teams to drive sales.-Responsible for redesigning all Puglia product elements (2014), all Umbria & Corsica product elements (2015), and created Dolomites product line (2015).

-Led week-long luxury travel itineraries through numerous regions of Italy and France emphasizing high end customer service, cultural immersion, fine wine & cuisine, and active travel via bicycle. -Responsible for arranging trip logistics & bookings, serving as historical & cultural expert, choosing daily routes, leading wine/cheese/oil tastings and selecting food & drink menus, quarterly/weekly budgeting, documenting experience via photo & video.-Operated & designed tours in the Alps, Corsica, Dolomites, Liguria, Lombardy, Piedmont, Pyrenees, Puglia, Tuscany, Umbria, Sicily.

Provided hands on customer service for an international non-profit, offering technical assistance and acting as a site liaison. While working in Italy, also provided translating services on a limited basis.

Rome Area, Italy

-Assisted with day to day functioning of a boutique walking tour company in Rome. Including fielding most email inquiries and phone calls during office hours, assisted with scheduling of guides and tours. Purchased entry tickets and maintained tour database.-Revised all product on company website, designed new tour elements including Underground tour, translation italian marketing content, and managed and updated social network sites. -Launched ”Concierge Service" to offer to clients by developing in house local tourist guidebooks.

Fairlee, Vt

Bachelor Of Arts (B.A.), History

Education record