Nicholas Haydu Email & Phone Number

Charlotte, North Carolina, United States

Configured, set up, and onboarded a new learning experience platform as part of a companywide initiative to improve sales performance, with implementation 6 months ahead of schedule.Oversaw development and implementation of the technology training program, managing learning for over 2,500 employees in 30 days while developing procedures and upskilling materials.Provide strategic direction of the platform, supporting innovative features including KPI tracking, performance coaching, peer-to-peer recognition, and microlearning.First responder to instructional design team and employees, supporting login issues, troubleshooting course designs, and providing technical design recommendations. Support reporting and data visualization strategy to create insights for leaders, including the Executive Team, and foster a culture of learning. Digitized and gamified the onboarding experience for new hires, helping improve retention rates by 11%.

Charlotte, North Carolina, United States

Primary LMS Administrator who managed enrollment, learning assignments, publishing, quality testing, strategic deployment, and off-boarding for over 13,000 global employees and contractors.Supported call center skills development with virtual learning, hybrid and eLearning, leveraging Articulate products.Developed a best-in-class internal ticketing system used for tracking and responding to LMS requests.

Charlotte, North Carolina, United States

Facilitated over 50 onboarding and training sessions for CS Operations, Universal Fraud, and Deposits, with an emphasis on system knowledge, procedure and compliance.Designed training and education programs, including instructor-led training and self-paced learning modules, for call center employees, to support continuous learning.Achieved a 95% net promoter score and a 91% effectiveness impact through the direction of a site-wide learning initiative aimed at the support of client onboarding.

Charlotte, North Carolina, United States

Provided upskill training to support new client onboarding.Participated in team meetings, organized and motivated employees, and consistently received exceptional performance ratings.