Nicholas Ware Email & Phone Number

Omaha, Ne

- Facilitated weekly Enterprise Scrum of Scrum Agile project management meetings which involved up to 50 members of Information Services departmental and team leadership, as well as key business individuals. Effectively coordinated status review of all IS department initiatives, and was a key player in exposing and finding resolutions for risks and impediments. Identified issues and escalated to leadership as necessary. Maintained a working familiarity with all IS department and key business initiatives. - Obtained, recorded, and provided high level analysis of metrics related to Enterprise Governance and IS project management. Employed a high standard of integrity in recording of metrics in order to ensure data quality. - Constructed and maintained visuals for Agile project management, as well as for executive leadership.- Maintained project related financial visual model in Tableau that leadership used to manage Enterprise efforts.- Completed short term analysis project that provided insight into the health of the IS department workflow in transferring work from development teams to service teams.- Promoted the adoption and maintenance of effective Agile methods within the IS department, such as the incorporation of release planning.- Partnered in facilitating and enabling BCBSNE’s subsidiary company ‘Corelink’ governance processes.

Omaha, Ne

- Determined benefits and provided accurate and timely claims adjudication in accordance with Blue Cross and Blue Shield Association and BCBSNE standards, based on provider and member contracts, payment rules, COB requirements, and provider status.- Analyzed claims for accuracy and completeness.- Coordinated with team members to ensure team objectives were realized.- Involved with special projects and additional responsibilities as available; included assisting team leads with daily reporting duties and presentations at Agile stand-up meetings, working with the auto adjudication team to increase the volume of claims that may be processed by the system, participating in meetings to improve how to process guidelines, high dollar claims special processing, and product testing for the Process Improvement Team.- Maintained greater than 98% claims processing accuracy as assessed by Benefits Quality Review, and was recognized for regularly achieving 100% accuracy by month. Regularly received bonuses for exceeding production goals.

Lincoln, Ne

Assisted with contracting group and individual providers with insurance networks. Maintained electronic and physical provider files and databases. Completed applications, and drafted correspondence to payers and providers.

Lincoln, Ne

- Researched and appropriately processed denied health insurance claims as a Billing Associate. Filed appeals and claim corrections, and compiled documentation for medical coding review as required. Performed month-end account balancing. Reviewed and corrected payment posting. Effectively investigated and responded to patient billing inquiries and disputes.- Recognized for earning a 97% on internal quality and procedure audit.

Lincoln, Ne

Regularly performed above the required procedural accuracy standards while reviewing and adjusting student loan deferments and forbearances.

Lincoln, Ne

Evaluated incoming service requests for required parts and procedures. Documented service orders and coordinated a schedule that satisfied both the needs of the customer and the service staff. Accepted increasing responsibilities as assistant mechanic. Assisted in sales, conveyed knowledge of inventory to customers.

Cochrane - Woods Library, Lincoln, Ne

Completed multiple long-term and short-term projects; including archival projects, clerical work, and rare-book inventory and maintenance. Also served with customer service at the circulation desk.

Lincoln, Ne

- Assisted in facilitating the academic visit of Japanese nursing students from Serei-Christopher University during Summer exchange programs through the International Education Office. - Resolved language and cultural barrier issues, and provided logistical support and transportation.

Bachelor Of Science (Bs), Psychology

Activities and Societies: • International Relations Organization • Student Affairs Senate • Teachers Assistant in Psychology Statistics •.

Associate Of Arts (Aa), Aviation - Professional Pilot, University Transfer Degree

Activities and Societies: • Phi Theta Kappa academic honorary • Intramural SportsAt Iowa Western I began my post secondary education.