Nicholas Costa Email & Phone Number

Altamonte Springs, Florida, United States

Port Orange, Fl

• Leveraged years of personal IT experience into small but successful business• Provide prompt, reliable, and easy-to-understand technical services in household and SOHO environments• Work includes troubleshooting and repairing PC hardware and LAN/WiFi networks, installation of Windows and software, virus and malware removal, hardware and software consulting, and teaching clients basic internet, computer, and mobile device functionality

Daytona Beach, Florida Area

• Provided technical support services in an environment of 1,200 workstations across eight offices o Took ownership of incidents and service requests, ensuring timely resolution for users o Utilized Footprints ticket management system to track issues and resolutions• Performed deployment of 250+ new laptops, including imaging, configuration, file migration, app installation, and initial setup (including peripherals such as port replicators, monitors, printers, etc) o Performed “trickle-down” upgrades by reimaging and preparing the replaced machines and returning them to service with new users• Successfully prepared for a State security audit by performing and thoroughly documenting data-sanitization on 500+ surplus computers according to State and Federal guidelines• Performed deployment of over 750 cellular phones o Led or assisted in multiple classroom-style deployments, leading users in the transfer of files, deactivation of old phones, and activation/configuration of new phones• Set up and maintained temporary workspace for 10-15 users during emergency evacuation o Offsite workspace included workstations, hotspot-based wireless network, and printers• Created illustrated user manuals to guide end-users through initial PC setup and documentation related to computer and cellphone deployments

Florida

• Researched, built, and maintain small mining farm for various cryptocurrencies• Advised local individual and small business cryptocurrency miners on the setup, optimization, and continuing operation of mining hardware and software

New Smyrna Beach, Fl

• Creating bids and proposals in response to government RFPs for various industries• Working as a member of a small, interdisciplinary team of writers, account managers, and advisers to design bids for maximum personalization and responsiveness to client needs

New Smyrna Beach, Fl

• Consulted with the executive team of a Utah-based FinTech company to develop nationwide cryptocurrency training program• Researched and wrote 150-page training curriculum for students, explaining increasingly complex technical and cryptography-related subjects in layman’s terms

Port Orange, Florida

Port Orange, Fl

• Trained employees and management on in-house POS system• Rewarded for consistently exceeding performance goals with multiple promotions • Managerial duties included profit and loss analysis, sales tracking, customer relations, scheduling for 30+ employees, and managing front-of-house personnel• Top producing bartender in popular fast-paced, polished-casual bar/restaurant

Orlando, Fl

• Utilized proprietary software to develop online content for poker training website• Tasked with operating and maintaining video, computer, and network hardware in SOHO environment• Sole technician traveling with live event team to set up and maintain presentation computers and projectors. Responsible for prompt issue analysis and resolution in high pressure situations• Setup and maintained company PC’s, laptops, and network. Provided support to end users related to Windows, hardware, and network problems locally and remotely. Performed system optimization and virus/malware removal as needed.

Tampa, Fl

• Spliced fiber optics cables for Verizon's FIOS networks in Tampa, Florida and Fort Wayne, Indiana• Entrusted with troubleshooting, triaging, and repairing highly sensitive damaged cables• Repeatedly recognized by business owner for quality and speed of work