Nicholas Costa Email & Phone Number

Altamonte Springs, Florida, United States

Port Orange, FL

• Leveraged years of personal IT experience into small but successful business
• Provide prompt, reliable, and easy-to-understand technical services in household and SOHO environments
• Work includes troubleshooting and repairing PC hardware and LAN/WiFi networks, installation of Windows and software, virus and malware removal, hardware and software consulting, and teaching clients basic internet.

Daytona Beach, Florida Area

• Provided technical support services in an environment of 1,200 workstations across eight offices o Took ownership of incidents and service requests, ensuring timely resolution for users o Utilized Footprints ticket.
• Performed deployment of 250+ new laptops, including imaging, configuration, file migration, app installation, and initial setup (including peripherals such as port replicators, monitors, printers, etc) o Performed.
• Successfully prepared for a State security audit by performing and thoroughly documenting data-sanitization on 500+ surplus computers according to State and Federal guidelines
• Performed deployment of over 750 cellular phones o Led or assisted in multiple classroom-style deployments, leading users in the transfer of files, deactivation of old phones, and activation/configuration of new phones
• Set up and maintained temporary workspace for 10-15 users during emergency evacuation o Offsite workspace included workstations, hotspot-based wireless network, and printers
• Created illustrated user manuals to guide end-users through initial PC setup and documentation related to computer and cellphone deployments

Florida

• Researched, built, and maintain small mining farm for various cryptocurrencies
• Advised local individual and small business cryptocurrency miners on the setup, optimization, and continuing operation of mining hardware and software

New Smyrna Beach, FL

• Creating bids and proposals in response to government RFPs for various industries
• Working as a member of a small, interdisciplinary team of writers, account managers, and advisers to design bids for maximum personalization and responsiveness to client needs

New Smyrna Beach, FL

• Consulted with the executive team of a Utah-based FinTech company to develop nationwide cryptocurrency training program
• Researched and wrote 150-page training curriculum for students, explaining increasingly complex technical and cryptography-related subjects in layman’s terms

Port Orange, Florida

Port Orange, FL

• Trained employees and management on in-house POS system
• Rewarded for consistently exceeding performance goals with multiple promotions
• Managerial duties included profit and loss analysis, sales tracking, customer relations, scheduling for 30+ employees, and managing front-of-house personnel
• Top producing bartender in popular fast-paced, polished-casual bar/restaurant

Orlando, FL

• Utilized proprietary software to develop online content for poker training website
• Tasked with operating and maintaining video, computer, and network hardware in SOHO environment
• Sole technician traveling with live event team to set up and maintain presentation computers and projectors. Responsible for prompt issue analysis and resolution in high pressure situations
• Setup and maintained company PC’s, laptops, and network. Provided support to end users related to Windows, hardware, and network problems locally and remotely. Performed system optimization and virus/malware removal as.

Tampa, FL

• Spliced fiber optics cables for Verizon's FIOS networks in Tampa, Florida and Fort Wayne, Indiana
• Entrusted with troubleshooting, triaging, and repairing highly sensitive damaged cables
• Repeatedly recognized by business owner for quality and speed of work