Nicholas Craig Email & Phone Number

California, United States

New York, NY, US

• mParticle is an infrastructure-based CDP that helps companies enhance their marketing stack and accelerate growth.I lead a Customer Success Team across our Strategic and Enterprise relationships in order to drive.
• Act as leader within strategic accounts team to identify largest risks and set overall team priorities on quarterly basis
• Consistent achievement of strong Net Retention Rate through client value adoption and use case expansion

Boston, US

Selected by peers and top influencers to create the world’s first syndicate of Customer Success and Customer Experience experts ready to invest in and advise startups providing tech that improve Net Revenue Retention (NRR).

Portland, OR, US

• Lytics is one of the leading customer data platforms helping companies accelerate their digital transformation by creating personalized web site experiences, recommending relevant products and content, and optimizing.
• Matured Customer Success framework, enabling team to achieve 125% of its renewal goal
• Reduced post-due account renewals 50% through proactive rigor and adoption of newly-created templates
• Equipped customers to hit KPIs in an expedited manner by transforming the Sales to CS handoff

San Jose, California, US

• Roku (acquired dataxu in 2019) is America’s most widely used streaming platform.I managed the sales and growth of Tier 1 accounts; planned and executed digital and advanced TV campaigns; led a team of 4 Ad Operations.
• Attained 57% YOY growth with Roku’s largest account; advised and managed cross-channel media campaigns across 114 DMAs; cultivated client relationships within all the levels of organizations.
• Increased spend of top online retailer 486%; worked with client leadership and created a unique hold out strategy to prove out value of media spend and tie directly to online sales; success led to several Roku case.
• Acquired significant additional spend from a top Fintech client; expanded the strategy from a single-channel campaign into a cross-channel full-funnel media strategy.
• Enhanced the client onboarding process leading to lowered time to value for platform use; designed playbooks and established processes covering key customer success needs.
• Conducted training sessions with new team members on operational processes.

Austin, Texas, US

• Oracle Marketing Cloud (OMC) is a leading provider of cloud-based marketing applications that enable clients to execute cross-channel strategies.In this role, I served as a Strategic Advisor for Tier 1 Oracle Marketing.
• Successfully attained 220% of goal and substantially increased the book of business; drove increased usage of platforms.
• Optimized the approach to client relationships leading to additional up-sells and higher renewal rates; designed the team’s framework and process for Quarterly Business Reviews and Executive Business Reviews.
• Recognized with the “Results-Oriented Partner” Award (2017).

Austin, Texas, US

• I built and grew the client base by identifying, developing, and closing business relationships involving digital marketing platforms including email and social media; collaborated with the Senior Sales Partners in.
• Attained 163% of quota; established relationships and partnerships.
• Recognized with the “Leadership Award” for the North America Business Development Division (2014).

• Microgate USA provides solutions that supply both doctors and sport professionals a detailed gait analysis.I led the marketing activities with responsibility for creating and implementing marketing strategies and.
• Increased the company’s acquisition efforts through effective utilization of Google Analytics and Google AdWords.
• Integrated organization with the first email service provider and HubSpot; designed digital marketing plans to increase client engagement.

Boston, Massachusetts, US

• John Hancock Investments provides investment management services.I designed and implemented marketing campaigns and programs; conducted trends analysis and research and created customized marketing literature to.
• Grew sales 337%; created marketing collateral for company symposiums and partner firm conferences.
• Expanded interest in product lines; designed product communications to engage advisors.

Boston, Massachusetts, US

I developed and managed relationships with financial advisors; provided product information, investment updates, and sales support. Designed and implemented a business plan and sales strategy.In addition, I exceeded sales goals (122% in 2010 and 104% in 2011) by driving sales through the development of territory marketing campaigns.

El Segundo, California, US

I provided daily sales support to clients and financial advisors regarding 529 plans and their investment options; analyzed and resolved operation issues within accounts.

St. Louis, MO, US

I analyzed client information and prepared financial plans to suit client goals; built and maintained client relationships to offer relevant financial advice.

Master Of Business Administration - Mba, Data Analytics & Marketing

Bsba, Marketing, Finance, Economics