Nicholas Leon Email & Phone Number

San Mateo, California, United States

· Managed team of seven engineers using Scrum workflow conventions in conjunction with Taiga.io, Slack, and Zoom to coordinate the creation of a full stack ecommerce and social media platform· Worked with client to determine and manage expectations, design business documentation and deliver on all promises with the addition of two stretch goals· Created.

· Rendered sortable ratings and reviews using React and Styled CSS Modules to deliver modular UI/UX· Identified slow read queries and indexed legacy MySQL database for faster data retrieval· Optimized queries to API utilizing Axios, reducing time to paint by approximately 55%

· Scaled microservice to handle 1200 RPS with 10M records of user data by deploying three Node/Express servers on AWS with NGINX load balancing, using PostgreSQL· Identified system bottlenecks with Artillery.io, Loader.io and New Relic to identify and improve performance

· Utilized React Native to create a fun, easy to use application helping users to determine what to eat.· Parse and utilize data from Yelp Fusion’s RESTful API.

San Rafael, California, United States

Managed and maintained customer accounts. Created new relationships with one time customers, converting them to Platt lifetime clients. Worked as a conduit for clients with specialized needs to access Platt's specialist teams. Trained and mentored new employees. Managed entirety of branch staff as needed. Recommended products and solved problems for.

Concord, California, United States

Responsible for delivery of materials to customers all over the greater San Francisco Bay Area. Creating new sales opportunities and customer relationships via excellent rapport building and active opportunity seeking. Trained newly hired employees and directed and managed warehouse workflow and inventory ops.

Concord, CA

Collecting payments, pursuit of delinquent payments, and providing monthly statements to all open customer accounts. Picking, invoicing, and delivering orders. Small mechanical repairs, service and assembly of product. Assessing and resolving customer service issues. Coordinating service appointments. Pickup and delivery of equipment. Advising customers on.

Redmond

Managing development of staff through thoughtful hiring and constant sales coaching. Ensure customer experience is excellent and to company standards. Drive sales initiatives to meet and exceed goals. Schedule employee work hours to optimize labor. Ensure day to day operations are carried out and completed. Drive marketing initiatives to promote store.

Redmond, Washington

Providing excellent customer service while assisting customers with various transactional needs as. Determining needs and financial priorities through rapport building and thoughtful, pointed questions. Giving financial advice and directing customers to appropriate solutions to various financial needs and problems. Developing and training newer tellers to.

Kent, Washington

Building a team of talented individuals through recruiting efforts, interviewing prospective employees, and making hiring decisions. Teaching sales skills on an individual and group basis, encouraging progress and mastery of communication skills. Walk with new and veteran employees to ensure quality of work. Carefully track income and lead production to.

Redmond, WA

Made sales calls to homeowners in the Washington area to generate sales for custom home improvements and interlocking paving installation projects. Demonstrated professionalism while directly engaging potential clients, explaining features and benefits of the prospective work to be performed with the goal of generating solid sales leads for remodeling.

Walnut Creek, CA

Audited floor inventories and replenished shelves to ensure plentiful availability of merchandise on the sales floor. Great communication, interpersonal and problemsolving skills. Worked with little to no supervision in a team environment and helpedbring products into stockrooms. Assisted customers and used “Man in the Desert” style salespioneered by The.

San Jose, CA

Provided residential and commercial customers with a complete solution of quality floor care services. Used state of the art cleaning equipment and provided information about the care and maintenance necessary to extend the life of floors and furnishings. Encouraged a clean and healthy environment by performing meticulous cleaning services and built.

Oakland, CA

Customer Service/Technical Support. Assisted customers in the selection of products by effectively communicating product and service offerings over the telephone and in person. Helped place customer orders and expedited deliveries. Resolved customer problems promptly and accurately in matters that retained and promoted customer loyalty. Took personal.

Full Stack Software Engineering

Mechanical Engineering

High School Diploma