Nicholas Grady Email & Phone Number

Evesham Township, Nj, Us

United States

•Delivered client-facing support, addressing technical and security concerns, ensuring timely resolutions, and fostering trust and satisfaction through clear communication.•Configured secure workstations for new employees, installing operating systems, essential software, and enforcing initial security protocols.•Managed user accounts and permissions in Active Directory, handling onboarding and offboarding processes to ensure secure access.•Conducted periodic user permission audits, enforcing the principle of least privilege to reduce security risks associated with excess access.•Deployed and maintained endpoint protection software across company devices, ensuring regular antivirus scans to prevent malware infections and data breaches.•Performed routine security checks on employee devices, verifying compliance with company policies for antivirus, software patching, and secure configurations.•Provided basic IT support to employees, troubleshooting issues with software, hardware, and connectivity to maintain smooth operations.•Supported basic cybersecurity awareness efforts, educating employees on recognizing phishing attempts and securing devices by promoting cybersecurity best practices.•Installed office peripherals like printers and scanners, and provided support for basic troubleshooting, ensuring consistent access for all users.•Created clear and accessible “how-to” documentation for secure practices and standard IT procedures, enhancing employee self-sufficiency and minimizing security incidents.•Assisted in secure asset disposal procedures, ensuring data was irreversibly wiped from devices before disposal, in line with data protection standards.

United States

•Provided technical support to members by troubleshooting login issues and password resets for mobile and web platforms.•Managed payment information for over 200 active members weekly, ensuring secure handling and confidentiality of sensitive data. •Assisted in the weekend operational management of the gym.•Ensured adherence to data privacy standards when managing and updating member accounts, maintaining confidentiality with sensitive member information.•Implemented troubleshooting procedures for recurring issues with the mobile and web platform, contributing to a smoother member experience.•Collaborated with the management team to streamline operational processes, optimizing inventory tracking and supply maintenance over weekends.•Built strong member relationships through responsive and knowledgeable support, contributing to high levels of member satisfaction and retention.

Bachelor'S Degree, Cyber Security And Information Assurance

Bachelor'S Degree, English Language And Literature, General, 3.58 Gpa