Nick M. Email & Phone Number

Nashville, TN, US

Nashville, Tennessee, United States

Worldwide

I transitioned from project management to a hands-on role where I deliver and implement solutions that drive innovation for our clients. I lead CRM, help desk, marketing, and other solution projects from their inception to deployment, including migration and customization. I also lead initiatives in task automation and refine workflow strategies. A.

Managed client engagements including projects, processes, meetings, and contracted personnel related to the execution of the agreements and contracts for Nourish & Sow clients. I work with several clients with businesses across different fields, each facing unique challenges. My less formal title might be the "Figure-It-Outer".I also work closely with our.

Las Vegas, Nevada, United States

• Serve as VIPdesk representative in monthly AARP Help Council meetings with AARP executives focused on improving Knowledge Centered Service (KCS).
• Deliver exception customer service to callers as a member of the inaugural VIPdesk team at AARP.
• Work independently and remotely handling inbound calls utilizing critical thinking and probing questions to solve problems, troubleshoot, answer questions, and provide information to callers.
• Proven ability to exceed performance expectations based on CSAT and Quality Index score, attendance and productivity benchmarks.

Las Vegas, Nevada, United States

• Address and solve problems; be flexible and creative in delivering excellent customer service
• Coordinate a team of over 25 employees; plan and moderate team meetings
• Maintain brand standards and exceed expectations on Steritech, Secret Shopper, Sales, Food Quality and Customer Experience goals
• Interview, hire, conduct orientations for, and train new employees

Orange, California, United States

Cincinnati Area, KY

• Utilized Listen, Empathize, Ask, Produce (LEAP) strategy to de-escalate and resolve customer complaints
• Greeted all existing and prospective club members while performing all receptionist duties daily; Data entry of new/prospective member information
• Trained new employees in all operations of the Member Services department
• Managed inventory and sales of club shop

Cincinnati Area, KY

• Investigated and settled insurance claims while collecting and considering multiple pieces of information from many sources
• Interpreted Insured’s insurance policy to identify coverage for claimed loss
• Negotiated settlements, authorized payments

Las Vegas, Nevada Area

• Effectively communicated with team members to provide excellent patient care
• Entered patient data into EHR software; monitored inventory of medical supplies
• Communicated professionally with patients and physician offices daily
• Assisted doctors with in-office procedures, wound care, casting, etc.

Las Vegas, Nevada Area

Las Vegas, Nevada Area

• Addressed patient concerns regarding vehicle health; inspected and delivered findings to customers and consultants using simple language in a timely manner
• Act as service porter, maneuvering and placing cars on lot.

Durand, IL

At the age of 10, I was already bussing tables and washing dishes at a local ice cream parlor and pizzeria. I learned to go the extra mile for customers because if I did, they would seek me out, thank me, and hand me a tip. Starting in the workforce so young taught me the value of hard work and money management far earlier than the majority of my peers.

Pre-Medicine/Pre-Medical Studies, Completed 80 Credits Toward Bachelor'S In Business Administration.

Activities and Societies: Participant in UC Esports Club.

General Studies

General Studies

Summer Exploratory Semester