Nicolás Morales Email & Phone Number

Tunja, Boyaca, Co

Remote

I'm committed to leading Letsmeet into a future of innovation, growth, and exceptional customer experiences.Duties: • Develop and communicate the company's vision, mission, and long-term strategy.• Utilize data analysis to inform decision-making, identify market trends, and optimize product development and marketing strategies.• Provide regular updates and reports to shareholders on company performance, financials, and strategic initiatives.• Identify and cultivate strategic partnerships with other companies, platforms, or organizations to enhance the company's product offerings and market reach.• Oversee customer support operations to ensure timely and effective assistance for both B2B and B2C customers.• Coordinate and oversee various projects within the company, ensuring timely delivery and alignment with organizational goals.• Develop and execute email marketing campaigns to engage customers, drive user adoption, and promote new features or updates.• Develop and implement social media marketing strategies to increase brand awareness, engage with customers, and drive traffic to the company's website.• Plan, execute, and optimize paid Google Ads campaigns to generate leads and drive conversions.• Build and maintain relationships with key stakeholders, including investors, customers, partners, and industry influencers.• Organic search traffic optimization, achieved through meticulous SEO research and implementation.• Optimize marketing campaigns through A/B testing that yield actionable insights.• Empower users with self-service support resources, including knowledge base articles and video tutorials.• Provided exceptional customer support via email and live chat, ensuring user satisfaction and loyalty.

Remote

Responsibilities: - Watched recordings from users interacting with the platform, identifying pain points and making useful recommendations to improve the product based on UX. - Data analysis focused on product usage. - Managed social media accounts, including Facebook, Instagram, Twitter and LinkedIn. - Created helpful reports on a weekly basis, including most important KPIs & suggestions on how to improve the overall user satisfaction.

Colombia

Achievements:- Created data-driven reports that helped clients make informed decisions- Used data visualization tools to create compelling and informative charts- Successfully managed multiple projects simultaneouslyResponsibilities:- Created and managed advertising campaigns on multiple platforms, including Google Ads, Facebook Ads, TikTok Ads, Snapchat Ads, and Unity Ads- Analyzed data to track campaign performance and make necessary adjustments- Created copy for blog articles, ad copy, and landing pages- Used data visualization tools to create charts and reports- Provided administrative support to clients, such as scheduling meetings- Implemented SEO strategies to improve website visibility- Created and managed content for social media

Bogotá, Capital District, Colombia

Campaigns: Entrust Energy / TXU EnergyAchievements:- Resolved customer inquiries and complaints in a timely and efficient manner, with a 92% customer satisfaction rating- Processed customer requests accurately and promptly- Provided excellent customer service to customers in Spanish and English- Upsold home services warranty to customers, resulting in a 15% increase in sales- Successfully retained customers who were considering switching to a different providerResponsibilities:- Offer service packages and activate plans for customers via phone call- Read and explain contract agreements to customers- Set up appointments for installation- Process customer requests such as meter tests, meter replacement, and other meter-related inquiries- Explain electric service bills to confused users- Provide useful tips to save energy and reduce service consumption- Assist customers with plan changes and upgrades- Update sensitive personal information on customer accounts- Guide customers through their online accounts- Create payment plans for customers experiencing economic hardship- Upsell home services warranty

Bogotá D.C. Area, Colombia

Campaign: GUESSAchievements:- Resolved customer inquiries and complaints in a timely and efficient manner, with a 95% customer satisfaction rating- Processed orders and tracked packages to ensure that customers received their orders on time- Updated customer account information accurately and promptly- Assisted customers with starting or updating their memberships and enrolling in loyalty programsResponsibilities:- Receive calls, emails, and chats from customers wanting to place orders, track packages, update their account information, review their billing information, start or update their memberships, enroll in loyalty programs, and complete other customer service requests- Use knowledge of GUESS products and services to answer customer questions and resolve issues- Work with other departments to ensure that customer requests are handled promptly and efficiently- Maintain a positive and professional attitude in all interactions with customers

Bogotá D.C. Area, Colombia

Campaign: Luminess AirAchievements:- Reduced team's return rates by 5% by offering multiple saving options to customers- Increased membership sign-ups by 10% by upselling to customers- Provided excellent customer service by resolving customer inquiries and complaints in a timely and efficient mannerResponsibilities:- Avoided customer returns by offering multiple saving options, such as discounts, free shipping, and extended return policies- Upsold customers on membership plans that would give them access to exclusive discounts and benefits- Assisted customers with placing orders via phone call- Tracked packages and provided customers with delivery status