Nick O'Hare Email & Phone Number

Kansas City Metropolitan Area

-Create and develop tabletop board games-Contribute editing suggestions for game literature-Analyze game factors for quality assurance

-Successfully analyzed and created over 20 business cases integrating SEC and ESMA financial regulation directives, enabling compliance for SaaS solutions in the investment advisory sector.-Delivered 25 user stories aligned with identified business needs, resulting in a streamlined development process and increased team alignment.-Led a high-impact migration project from Risk Return to Open-Ended Fund Taxonomy, achieving 100% customer transition compliance with SEC mandates; developed user journey frameworks and UI mockups that enhanced usability and customer satisfaction.-Ensured continuous representation and advocacy for the product department in daily agile/scrum meetings, increasing cross-functional alignment and sprint efficiency.-Facilitated and strengthened collaboration between software services and development teams, reducing project bottlenecks and enhancing cross-departmental efficiency.

Kansas City Metropolitan Area

-Develop tabletop board games-Contribute editing suggestions for game literature-Analyze game factors for quality assurance

Overland Park, Kansas

-Analyzed and converted complex regulatory standards into actionable items, ensuring seamless import into GRC SaaS and supporting compliance for diverse clients.-Mapped 50+ compliance frameworks in 2021, earning an Exceptional Employee Award for accuracy and efficiency in GRC data integration.-Awarded the "Drives Results" honor in Q2 2023 for contributing to the launch of a new ESG product, demonstrating expertise in environmental compliance and product innovation.-Leveraged deep expertise in compliance frameworks (NIST 800-53, ISO 27001, PCI-DSS 4.0, SCF, SOC) to improve GRC SaaS compliance tools and increasing client regulatory alignment.-Imported critical compliance content into client instances of GRC SaaS, achieving 99% accuracy and timely delivery to meet client implementation needs.-Provided high-quality customer support, achieving a 78% issue resolution rate and boosting client satisfaction in GRC SaaS products.-Processed and documented bug and enhancement requests, creating clear, actionable user stories that improved development turnaround and customer satisfaction.-Delivered responsive, solutions-oriented support for Risk Management and Corporate Compliance SaaS products.

Kansas City, Ks

-Effectively diagnosed and resolved client issues across three generations of bankruptcy software, achieving a 73% resolution rate and enhancing customer satisfaction.-Conducted comprehensive QA on software changes and new SaaS features, contributing to a decrease in post-release defects and improved product stability.-Actively represented the product department in daily agile/scrum meetings, increasing cross-functional alignment and sprint efficiency.-Delivered reliable second-tier software support, including secure remote-access data transfers, maintaining data integrity and ensuring customer confidence in data security.-Logged and processed bug and enhancement requests, producing detailed user stories that improved development clarity and reduced project turnaround.-Translated complex customer requirements into clear, actionable user stories.

811 Main St, Kansas City Mo

• Create legal documents regarding partial and total vehicle losses. Required arigorous process, which included consistent communication with insurancecompanies to ensure final payment delivery.• Track claims using large Excel spreadsheets. Responsible for releasing vehicle titlesto insurance companies.• Provide second tier support to personal bankers to resolve inquiries regardingconsumer loans.• Daily multitasking duties include performing maintenance on consumer loans usingbanking database software and processing loan payoff documents for customers andtitle companies.

11935 Riley St. Overland Park, Ks 66213

• Provide customer support via phone, email and fax to resolve banking questions,concerns and product needs, and provide follow-up.• Explain products and services to customers and maintain comprehensive knowledgeof each department of the bank and the functions served within those departments.

8900 Indian Creek Pkwy Ste. 100 Overland Park, Ks

18001 W. 106Th St. Suite 100 Olathe, Ks 66061

• Provide technical product support for customers via phone and email.• Troubleshoot a variety of hardware automotive GPS systems , and reported productdefects or malfunctions to engineers.• Engage customers through teaching direct troubleshooting methods to allow usersto fix devices themselves

4743 Troost Ave Kansas City, Mo 64110

-Collect data for the purposes of creating a report that examined the economic climate of the Troost Corridor in Kansas City, Missouri-Evaluate findings to present solutions to the problematic state of urban decay in the Troost Corridor-Organize data for optimal presentation to supervisors

1100 Walnut St, Kansas City, Mo 64106

-Assisted EDCKC Business Development Officer Kerrie Tyndall in the formation of the Troost Corridor Business Association-Designed, administered, and mailed surveys to the businesses of the Troost Corridor-Simultaneous internship with the Brush Creek Community Partners -Compile data and provide recommendations for the economic development and improvement of businesses within the Troost Corridor using feedback from businesses who participated in the survey.

113 W 18Th St, Kansas City, Mo

-Perform market research regarding consumer attitudes toward the Kansas City art community-Design surveys that focused on what types of consumers spent money on art, and how much on average is spent.-Administer surveys in the Kansas City Crossroads district during the First Fridays art walk event-Compile data from the surveys into a written report and oral presentation-Utilize collected data to suggest recommendations to increase art sales within Kansas City's Crossroads Art district

Bachelor, Economics

Associate Of Arts - Aa, General Studies