Nicholas O. Email & Phone Number

Singapore

Singapore

- Handling BAU provisioning activities in Singapore as well as remote provisioning in ASEAN region- Handling network operations and maintenance primarily for Singapore and ASEAN region- Managing and sourcing of vendors for network operations related activities- Supporting IT needs of the Singapore office

Singapore

Supporting carrier partners in providing quality solutions to their end-customers

Singapore

As a service manager, I have managed the services of 2 of the company's Platinum Accounts - financial institutions - over the course of my role. Acting as a customer champion within the organization, my role is to drive consistent excellent service level performance and operation processes. Hence improve customers' satisfaction and organization processes.

- Assisting in matters with regards to key accounts such as Orica, Dulux, Aurecon, Agility Logistics, Lend Lease, Accor, SpecSavers, InterfaceFlor and Hogg Robinson Group - comprising more than 900 sites using various technologies including Hybrid MPLS, IPSec over Internet, Mobile, Private Wireless Network and P2P dedicated lease line services. - Providing.

- provided IT network support to global clients in APAC region in English and Mandarin- conducted network troubleshooting and ticket escalation- managed, coordinated and assist in implementing Move, Add, Change for clients- Worked with Cisco System 800 / 1700 / 1800 /2600 / 2800 series routers and Juniper Netscreen products- Initiate compilation of NMC.