Nicholas Walker Email & Phone Number

Grafton, WI, US

- Financial Analysis on CD for PE product- Define a new 3 year strategy for Puppet Enterprise and Continuous Delivery for Puppet Enterprise- Work with engineering to rapidly test a new product idea with a prototype- Participate in agile scrum activities for the CD for PE team

- Performed backlog grooming and prioritization for three engineering teams across two products ( PE and CD for PE ) - Implemented an automated process to close stale JIRA tickets weekly and reduced the outstanding PE backlog by 75% - Mentored a new Product Owner on the team, providing background and customer context on our products through working.

- Worked with largest and most complex Puppet Enterprise ( PE ) customers to fix issues, understand best practices, and be successful with PE. - Produced several Puppet modules to encapsulate best practices for customers. The modules include setting up performance metrics, configuring PostgreSQL for the best performance, and optimizing PuppetDB..

• Independently developing and implementing a program to onboard new customers with Puppet Enterprise (PE)
• Develop tooling to test my materials and find issues before new versions of PE are released
• Act as a point of escalation for the support team on complex PE issues
• Advocate for customers in engineering and product planning meetings
• Work collaboratively across departments to improve the PE customer experience

• Provided support to customers using Puppet Enterprise (PE) in heterogeneous Windows and Linux environments
• Developed a new process for escalating customer issues to engineering and ensuring timely responses to customers
• Created a process to aggregate frequent or important customer issues to present to product and engineering teams
• Acted as the local subject matter expert in performance and database issues
• Created two vagrant stacks to install and configure Puppet… Show more
• Created two vagrant stacks to install and configure Puppet Enterprise for testing a split architecture and a new provisioning tool called Razor

• Act as highest tier escalation to our client support department in relation to performance and software stack configuration issues
• Administer internal servers for reporting and a data integration feed between our ticketing software and time tracking software
• Act as DBA for our proprietary tools including administering SQL Server and solving complex SQL performance issues
• Submitted bugs and solutions to over 50 performance and accuracy issues in our proprietary tools

Portland, Oregon Area

• Gathered requirements for and implemented changes to our proprietary tools for a portfolio of clients
• Won a companywide innovation award for a new report I created to prevent / diagnose configuration errors
• Improved a tool our consultants use to measure the benefit they provide to our clients which reduced implementation time, on average, from 150 hours to less than 10 hours
• Back-ported functionality of a configuration comparison and deployment application to older versions… Show more
• Back-ported functionality of a configuration comparison and deployment application to older versions of our tools
• Joined the Technical Methodology Leads as the only analyst in the group

• Help desk Technician
• .Net Programmer
• Business Analysis (Software requirements elicitation)
• Database Design
• Whatever else is needed

• Manage the helpdesk staff
• Manage all lab computers
• Troubleshoot computer problems
• Evaluate and improve workflows

• Learned and implemented enterprise requirement management methodology
• Recorded business requirements, created business use case, and prototype
• Presented documents for review within my team and with other teams in the company
• Presented my summer project to VPs and CIO

• Created a website to monitor database servers
• Utilized JSP, HTML, CSS, SQL, and Java Servlets
• Launched website on a UNIX server
• Learned about encryption on the DB2 Databases

• Refined my ability to communicate effectively with coworkers
• Pulled data and updated spreadsheets for analysis
• Programmed macros for several recurring spreadsheet tasks
• Performed competitive analysis and identified reasons for price differences

Bs, Computer Science And Economics

I also received a certificate of Business.

Bachelor Of Science (Bs), Computer Science And Economics