Nicholas Palmer Email & Phone Number

Carson City, Nevada, United States

I have been an insurance analyst for the past 6 years with Harley-Davidson Financial Services. My job responsibilities include:Analysis of insurance and protection product sales and trends utilizing Microsoft Excel, Access, Business ObjectsDevelopment of missions and incentives to encourage salesCommunicating information and reports to a wide range of internal and external stakeholdersManaging protection product remittanceManaging motorcycle rental remittanceSupervising a collection associate for the abovePerform commission processing and analysisPerform incentive payout processing and analysisBe the point of contact for data and data analysis for multiple teams across the countryMaintain and update an insurance dealer relations management system using Visual Studio and Microsoft C#Maintain and update Microsoft Access databases for data storage, statement creation, and updatesCreate ad-hoc SQL queries for data manipulation in MS Access and Business ObjectsContinuously provide quality craftsmanship in everything that I do

Carson City, Nevada, United States

At the start of 2013 I volunteered to lead the design and creation of a dealer relation management system. The old method of storing dealer contacts and communications on shared Excel spreadsheets had been deemed suboptimal and a minimal cost solution was required. My responsibilities in this role still included all of those of a dealer insurance specialist as well as:Plan, design, implement a local application to store contacts, communication summaries, and pertinent dataWork with a team of dealer of insurance specialists (stakeholders) to determine requirements and scopeProvide initial mockups and execution plans to leadership and stakeholdersUtilize Microsoft Visual Studio C# and Visual Basic for application programingCreate a Microsoft Access database to contain the various information that would be collectedEnsure interoperability between the application, database, and other Microsoft office programsCreate methods of extracting data and dashboards to display dealer metricsTest and troubleshoot applicationDeploy application to live environment and provide support and updates as neededThis application has been in continuous use for nearly 10 years and has collected over 15,000 unique records for dealership realationships!

Carson City, Nevada, United States

In 2007 I became a dealer insurance specialist tasked with contacting dealers and helping them to understand how H-D Insurance could help them and their customers. To succeed at this I was given the following duties:Contact over 200 dealers on a regular basis to discuss motorcycle insurance benefits and usageDevelop working relationships with multiple employees of dealershipsMonitor insurance sales for assigned dealersRecord communications, contacts, and important information for each dealershipTravel to dealerships across the country to support events by offering insurance on siteOvercome objections and problem solve on the flySupport data analyst with Excel reports where necessary

Carson City, Nevada, United States

In 2002 I was hired as an insurance agent and customer service representative. My first 3 months on the job was to study and pass the Nevada Insurance Property and Liability exam, after which I was assigned the following duties:Answer incoming calls from H-D Insurance customersTroubleshoot and resolve various insurance related issuesProvide customers with insurance quotes as neededUnderstand and speak to the insurance laws in all 50 statesUnderstand and speak to the coverages offered by up to 5 different insurance underwritersChange unhappy customer experience to satisfied customer experienceFollow-up with customers to insure satisfaction