Nicholas Cross Email & Phone Number

• Fosters and maintain successful and healthy partnerships with customers to ensure maximum retention and satisfaction• Spearheaded the development of a 1:M product release education series to improve customer engagement and quality of content for monthly product release notes• Designed and developed customer outreach process to 50 accounts for trial of new feature and coordinated with Product/Design for customer feedback sessions• Strategic Relationship Building: I successfully cultivate and maintain relationships with key stakeholders across my portfolio of 40+ accounts, helping to establish Benchling as a trusted partner in their scientific workflows and digital transformation efforts.• Customer Advocacy: I act as a strong advocate for customers, channeling feedback to drive product improvements and enhancements that align with industry needs and expectations.• Innovative Solutions: I continuously seek out innovative solutions to support customers, leveraging my understanding of scientific industries to provide insights that enhance their experience with Benchling.

Ashland, Oregon, United States

•Utilizes ASANA, Smartsheet, Jira, Tableau, and Salesforce •Appointed to sit on council of company leaders to advise on safety, operations, and to continuously imrove current rules and regulations in response to effective work during COVID-19•Creates project timelines and schedule based on company demand•Onboards new projects and customers•Maintains healthy communication and relationship with customers, providing accurate timelines and technical information on pipeline operations

•Reduced overall cost of HTP DNA extraction/purification method by working directly with external vendor saving company over $600,000 per year•Increased department headcount by 2X by leading hiring committee, screening candidates, and interviewing all potential employees•Initiated documentation project to create Standard Operating Procedures for 30 workflow areas, procedures and equipment•Selected by management to mentor production managers to maintain healthy team dynamics, communication strategies and stability

•Lead lab layout and equipment installation team that was a collaboration between Production, Automation Engineers, Facilities, Inventory Management, and Media Services Teams•Provided quarterly projections to Finance team for supply & demand company needs•Worked with Procurement, Finance, Inventory Management, and external suppliers to manage over $100,000 in reagents, chemicals, and supplies

Paso Robles, California

•Promoted to Laboratory Manager after exhibiting strong management and communication skills.•Managed all lab inventory including ordering, shipping, and storage of chemicals, reagents, and supplies.•Maintained 150 accounts through relationship management and up selling of services. •Held Alcohol and Tobacco Tax and Trade Bureau certification for over three years, to run analysis and create reports.•Successfully assessed instruments and purchased Thermo Fisher Gas Chromatograph with budget of $50,000.•Strengthened knowledge of lab team by planning informative tours and facility visits to wineries and breweries.•Represented laboratory at Unified Wine & Grape Symposium, the largest wine trade-show on the West Coast.

Paso Robles, Ca

•Performs daily calibrations on instruments supplied by FOSS, Thermo Fisher Scientific, Anton PAAR, and more.•Analyzes samples, identifies trends in data, and provides analysis reports to customer base of over 1,000 companies.•Utilizes FTIR, NIR, Densitometry, Gas Chromatography, UV/VIS Spectroscopy, Flow Injection Analysis, and enzymatic methods.

San Luis Obispo, California Area

•Owned by Crimson Wine Group, one of the largest and most respected corporations in the wine business.•Established 14 wine club accounts within one month while achieving monthly sales goals set by manager.•Provided customers with supreme knowledge and history of oldest planted vineyard in Edna Valley•Educated customers on Chamisal winemaking, fermentation, vineyard practices, and the winemaking facility•Handled purchases using POS systems (AMS, NAV, Oztera) while providing retail-guidance to customers•Helped with special winery events

San Luis Obispo, California Area

•Analyzed, tracked, and recorded all grape maturity levels for 2013 vintage•60,000 case producing winery•Communicated wine analysis results directly to winemaker to ensure quality and preservation of Chamisal’s 70+ acre estate•Managed bottling wine analysis sheets while communicating with bottling line companies to ensure quality control•Input work orders and laboratory data into Winemaker’s Database Program•Became familiar with the structure and winemaking process of a working and respected winery

•Sole student representative for the College of Science and Mathematics with a population of over 2,000 students•Reviewed policies and financial matters of ASI facilities•Created and gave recommendations to ASI Executive Director and ASI President on codes and designs of ASI facilities

San Luis Obispo, California Area

•Responsible for the quality and condition of the 60+ member chapter and proper discharge of duties by its officers•Acted as official face and voice for the Gamma Zeta Chapter that provides free weekly chemistry tutoring to Cal Poly students•Outreached to the surrounding scientific community by providing science fair nights, volunteering at science kids fairs, and by helping boy scouts obtain their science merit badge•Received Three-Star Chapter award & Best Chapter Nationwide Award•Presided at all chapter meetings and established committees within the fraternity•Managed and planned dates of fraternal events•Established a climate of enthusiasm, openness and concern

San Luis Obispo, California Area

•Characterization of the genes involved in Sb(III) oxidation in Agrobacterium tumefaciens•Plated and grew wild-type and mutant organisms while observing oxidation rates of SB(III)•Quantified oxidation rates by using Atomic Absorption Spectroscopy •Trained incoming research students proper laboratory techniques and background information•Attended ACS convention in San Diego, California to present research •Maintained a clean and organized lab

San Luis Obispo, California Area

•Worked with various campus and community entities to carry out goals of the ASI President and Chief of Staff.•Created PR campain to inform and educate students about ASI.•Represented student community on Status of Women University-Wide Committee.