Nicholas Cross Email & Phone Number

• Fosters and maintain successful and healthy partnerships with customers to ensure maximum retention and satisfaction
• Spearheaded the development of a 1:M product release education series to improve customer engagement and quality of content for monthly product release notes
• Designed and developed customer outreach process to 50 accounts for trial of new feature and coordinated with Product/Design for customer feedback sessions
• Strategic Relationship Building: I successfully cultivate and maintain relationships with key stakeholders across my portfolio of 40+ accounts, helping to establish Benchling as a trusted partner in their scientific.
• Customer Advocacy: I act as a strong advocate for customers, channeling feedback to drive product improvements and enhancements that align with industry needs and expectations.
• Innovative Solutions: I continuously seek out innovative solutions to support customers, leveraging my understanding of scientific industries to provide insights that enhance their experience with Benchling.

Ashland, Oregon, United States

• Utilizes ASANA, Smartsheet, Jira, Tableau, and Salesforce
• Appointed to sit on council of company leaders to advise on safety, operations, and to continuously imrove current rules and regulations in response to effective work during COVID-19
• Creates project timelines and schedule based on company demand
• Onboards new projects and customers
• Maintains healthy communication and relationship with customers, providing accurate timelines and technical information on pipeline operations

• Reduced overall cost of HTP DNA extraction/purification method by working directly with external vendor saving company over $600,000 per year
• Increased department headcount by 2X by leading hiring committee, screening candidates, and interviewing all potential employees
• Initiated documentation project to create Standard Operating Procedures for 30 workflow areas, procedures and equipment
• Selected by management to mentor production managers to maintain healthy team dynamics, communication strategies and stability

• Lead lab layout and equipment installation team that was a collaboration between Production, Automation Engineers, Facilities, Inventory Management, and Media Services Teams
• Provided quarterly projections to Finance team for supply & demand company needs
• Worked with Procurement, Finance, Inventory Management, and external suppliers to manage over $100,000 in reagents, chemicals, and supplies

Paso Robles, California

• Promoted to Laboratory Manager after exhibiting strong management and communication skills.
• Managed all lab inventory including ordering, shipping, and storage of chemicals, reagents, and supplies.
• Maintained 150 accounts through relationship management and up selling of services.
• Held Alcohol and Tobacco Tax and Trade Bureau certification for over three years, to run analysis and create reports.
• Successfully assessed instruments and purchased Thermo Fisher Gas Chromatograph with budget of $50,000.
• Strengthened knowledge of lab team by planning informative tours and facility visits to wineries and breweries.

Paso Robles, CA

• Performs daily calibrations on instruments supplied by FOSS, Thermo Fisher Scientific, Anton PAAR, and more.
• Analyzes samples, identifies trends in data, and provides analysis reports to customer base of over 1,000 companies.
• Utilizes FTIR, NIR, Densitometry, Gas Chromatography, UV/VIS Spectroscopy, Flow Injection Analysis, and enzymatic methods.

San Luis Obispo, California Area

• Owned by Crimson Wine Group, one of the largest and most respected corporations in the wine business.
• Established 14 wine club accounts within one month while achieving monthly sales goals set by manager.
• Provided customers with supreme knowledge and history of oldest planted vineyard in Edna Valley
• Educated customers on Chamisal winemaking, fermentation, vineyard practices, and the winemaking facility
• Handled purchases using POS systems (AMS, NAV, Oztera) while providing retail-guidance to customers
• Helped with special winery events

San Luis Obispo, California Area

• Analyzed, tracked, and recorded all grape maturity levels for 2013 vintage
• 60,000 case producing winery
• Communicated wine analysis results directly to winemaker to ensure quality and preservation of Chamisal’s 70+ acre estate
• Managed bottling wine analysis sheets while communicating with bottling line companies to ensure quality control
• Input work orders and laboratory data into Winemaker’s Database Program
• Became familiar with the structure and winemaking process of a working and respected winery

• Sole student representative for the College of Science and Mathematics with a population of over 2,000 students
• Reviewed policies and financial matters of ASI facilities
• Created and gave recommendations to ASI Executive Director and ASI President on codes and designs of ASI facilities

San Luis Obispo, California Area

• Responsible for the quality and condition of the 60+ member chapter and proper discharge of duties by its officers
• Acted as official face and voice for the Gamma Zeta Chapter that provides free weekly chemistry tutoring to Cal Poly students
• Outreached to the surrounding scientific community by providing science fair nights, volunteering at science kids fairs, and by helping boy scouts obtain their science merit badge
• Received Three-Star Chapter award & Best Chapter Nationwide Award
• Presided at all chapter meetings and established committees within the fraternity
• Managed and planned dates of fraternal events

San Luis Obispo, California Area

• Characterization of the genes involved in Sb(III) oxidation in Agrobacterium tumefaciens
• Plated and grew wild-type and mutant organisms while observing oxidation rates of SB(III)
• Quantified oxidation rates by using Atomic Absorption Spectroscopy
• Trained incoming research students proper laboratory techniques and background information
• Attended ACS convention in San Diego, California to present research
• Maintained a clean and organized lab

San Luis Obispo, California Area

• Worked with various campus and community entities to carry out goals of the ASI President and Chief of Staff.
• Created PR campain to inform and educate students about ASI.
• Represented student community on Status of Women University-Wide Committee.