Nicholas Herrera Email & Phone Number

• In 2023, was an integral member of a team that maintained the number 1 ranking in San Antonio District and 300th ranking in the company throughout the fiscal year• Acquire, develop, and retain talent by leveraging talent development, the COACH model, BBPC, and recognition• Lead and influence an uncompromising health and safety culture for pets and associates.• Responsible for delivering high-level store standards through strategic planning and problem-solving• Exhibit change agility as needed to respond to business needs• Drive the HEART model in the store• Supervise and collaborate with the Merchandise & Inventory Leader as well as the Customer Engagement Leader by leveraging team management to execute Inventory Management and Pet Care processes flawlessly• Own the financial results of all operations (labor, supplies, Inventory Management, and schedules) leveraging results orientation

• Hold staff accountable to our customer service standards and ensure measured goals are attained daily• Manage an annual supply budget of $50,000 • Generated positive sales results by exceeding department’s sales plan by over $100,000 in 2020, surpassed department’s 2019 goal by over $75,000• Supervise and provide coaching for 6 pet care associates, focus on improving customer service and technical skills• Coordinate with adoption agencies to host in-store adoption events, surpassed 2019 adoption goal by 50 pets• Identify and prepare high-potential associates for roles in leadership, offer mentorship and guidance

• Supervised and trained 6 new cashiers, focusing on enhancing customer service and technical skills• Improved customer satisfaction on a period-by-period basis by providing excellent customer service • Collaborated with leaders to maintain brand standards, assisted in all 3 store departments

• Coordinated with the department leader on daily goals• Developed new associates through training• Provide exceptional customer service• Ensured that the department's pet care standards were aligned with the company expectations

• Provide exceptional customer service through education of live pet care• Provide care for all store-owned pets which included fish, reptiles, birds, small mammals, and cats

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.91

Activities and Societies: Summa Cum Laude Honors Graduate

Associate Of Arts - Aa, Business Administration And Management, General