Nicholas Herrera Email and Phone Number
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Nicholas Herrera personal email
Experienced leader with a proven track record in the Retail industry who possesses strong abilities in communication and problem-solving. Well-rounded skill set in Retail including Customer Service, Sales, Inventory Management, Customer Satisfaction, Strategic Planning, and Team Building.
Petsmart
View- Website:
- petsmart.com
- Employees:
- 21842
-
Store ManagerPetsmart Aug 2024 - Present -
Assistant Store ManagerPetsmart Jan 2022 - Aug 2024• In 2023, was an integral member of a team that maintained the number 1 ranking in San Antonio District and 300th ranking in the company throughout the fiscal year• Acquire, develop, and retain talent by leveraging talent development, the COACH model, BBPC, and recognition• Lead and influence an uncompromising health and safety culture for pets and associates.• Responsible for delivering high-level store standards through strategic planning and problem-solving• Exhibit change agility as needed to respond to business needs• Drive the HEART model in the store• Supervise and collaborate with the Merchandise & Inventory Leader as well as the Customer Engagement Leader by leveraging team management to execute Inventory Management and Pet Care processes flawlessly• Own the financial results of all operations (labor, supplies, Inventory Management, and schedules) leveraging results orientation -
Customer Engagement ManagerPetsmart Mar 2019 - Jan 2022• Hold staff accountable to our customer service standards and ensure measured goals are attained daily• Manage an annual supply budget of $50,000 • Generated positive sales results by exceeding department’s sales plan by over $100,000 in 2020, surpassed department’s 2019 goal by over $75,000• Supervise and provide coaching for 6 pet care associates, focus on improving customer service and technical skills• Coordinate with adoption agencies to host in-store adoption events, surpassed 2019 adoption goal by 50 pets• Identify and prepare high-potential associates for roles in leadership, offer mentorship and guidance -
Associate LeadPetsmart Nov 2017 - Mar 2019• Supervised and trained 6 new cashiers, focusing on enhancing customer service and technical skills• Improved customer satisfaction on a period-by-period basis by providing excellent customer service • Collaborated with leaders to maintain brand standards, assisted in all 3 store departments -
Pet Care LeadPetsmart Feb 2012 - Nov 2017• Coordinated with the department leader on daily goals• Developed new associates through training• Provide exceptional customer service• Ensured that the department's pet care standards were aligned with the company expectations -
Pet Care AssociatePetsmart Aug 2010 - Feb 2012• Provide exceptional customer service through education of live pet care• Provide care for all store-owned pets which included fish, reptiles, birds, small mammals, and cats
Nicholas Herrera Education Details
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Business Administration And Management, General
Frequently Asked Questions about Nicholas Herrera
What company does Nicholas Herrera work for?
Nicholas Herrera works for Petsmart
What is Nicholas Herrera's role at the current company?
Nicholas Herrera's current role is Retail Store Manager & Bachelor of Business Administration-Management.
What is Nicholas Herrera's email address?
Nicholas Herrera's email address is nh****@****ies.org
What schools did Nicholas Herrera attend?
Nicholas Herrera attended The University Of Texas At San Antonio, San Antonio College.
Who are Nicholas Herrera's colleagues?
Nicholas Herrera's colleagues are Shanti Strutner, Shiloh Eason, Chad Hassebrook, Marc Hollingsworth, Mirtha Caballero, Peyton Trombley, Autumn Best.
Not the Nicholas Herrera you were looking for?
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Nicholas Herrera
Software Engineering | Web Development | Deep Learning | Comptia Itf+ | Data Science/Analysis | Financial Algorithmic Trader | Curious Mind & Life-Long LearnerNew York City Metropolitan Area1halstead.com -
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Nicholas Herrera
Long Beach, Ca -
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