- Led a team of five valets to maximize efficiency and promote positivity in the workplace while simultaneously welcoming 68-80 clients daily. Promptly resolved issues through effective communication and coordinated team breaks to provide constant coverage in the drive. - Assisted walk-in clients with service codes, appointment scheduling, fluid top-offs, air checks, and other service-related inquiries. - Directly aided seven service advisors and two managers with vehicle movement coordination and loaner vehicle inventory to create a fluid and memorable pick-up/drop-off experience for clients. - Aided in developing and training new procedures for appointment pick-up/drop-off and transitioning clients in/out of loaner vehicles to adjust to a new facility.

- Reported to Senior Director of Gift Planning, Jennifer Milburn, utilizing time management skills to assist with GP department goals.- Partnered with OCF to develop a new stewardship system for prospective and current donors.- Collaborated with the Farm & Agriculture department to draft a new farmland donations publication for future prospective donors.

- Assisted leadership with merging of two offices and warehouses, including system data and inventory. - Performed clerical duties such as processing payments, handling calls regarding sales, logistics and billing, and directing callers to correct personnel.- Proficiently used software such as Microsoft Office 360, Sage, and BeEmpowered. - Efficiently operated forklifts and used various box trucks to assist warehouse personnel with deliveries and shipment intake.

- Used my excellent time management and organizational skills to manage agendas and schedule meetings for two directors.- Developed excellent customer service and communication skills when answering customer calls.- Utilized my attention to detail to maintain office cleanliness and proactively ordered supplies to operational standard for department to increase efficiency and productivity.

- Processed intake and delivery of mail, invoices, payments, etc.- Contacted potential contractors, coordinated estimate and on-site visits with contractors, and visiting prospective construction sites.- Proficiently used QuickBooks to manage bills, track income and expenses, and accept payments. Utilized programs like Word and Excel to assist leadership with a variety of tasks.

- Maintained a clean and friendly working environment that promoted great customer service. - Handled cash and card transactions for a high volume of customers while working on store tasks. - Prepared a variety of beverages and foods, and helped customers find the drink or food item that suited their taste.

- Utilized excellent time management to complete assigned store tasks in timely manner.- Operated cash registers and followed establish cash handling procedures, followed company policies and loss prevention procedures, and maintained safe working environment including PPE (Personal Protective Equipment). - Utilized OBDII to read codes from customer’s vehicle, ZNET to assist customers locate/find suitable alternatives for driveline parts. - Effectively communicated with leadership regarding customer concerns and employee matters.

- Handled cash and card transactions for a high volume of customers while working on several side tasks.- Accomplished multiple tasks in a fast-paced environment such as greeting multiple customers at the front of the house while leading customers to their table. - Processed several orders for pick-up and reservations over the phone, while informing customers of current promotions.

- Processed incoming shipments from warehouses and worked efficiently to restock the floor to allow a smooth flow of production for the store. - Handed cash and card transactions for a high volume of customers while bagging the purchased items and provided excellent customer service.

- Prepared and served a variety of drinks, sold coffee beans, and educated customers on the differences in roast and taste on a variety of coffee beans.- Worked the register handling cash and card transactions for a high volume of customers. Also worked effectively with others in a team-oriented environment, to provide excellent customer service.- Accomplished multiple tasks in a fast-paced environment such as greeting multiple customers at the register and serving a variety of drinks at an efficient pace. Maintained a clean and safe environment for customers to enjoy their visit.

- Organized the agenda for my director, answered calls from customers, coordinated and scheduled any meetings, and maintained office supplies for the department.- Photocopied 200 documents a day while faxing, filing, and distributing them as necessary.