Nicholas Stander Email & Phone Number

Cape Town Area, South Africa

SUMMARYWith a love for all that encompasses technology, I have found a great niche within Alto Africa as their Account Manager. Every day brings new experiences and new solutions to solve. With client retention always top of mind, I look to see first how I can solve the problem, and then retain the client for an ongoing relationship.DUTIESSales• Setting up appointments for the week/month, both from network, referrals and sales calls from website• Autotask for updating of opportunities• Use of Panda Docs for quotations• Tracking and monitoring of supplier stock orders• Tawk monitoring• Brightgauge Tracking• Reports on monthly sales and general feedback• Lead follow-ups, generation and adjusting projectionsRetention• Check in on existing clients via logged reports, monthly SLA Validations for CloudBox and VIP Clients (monthly) and for smaller clients (quarterly)• Courtesy calls scheduled and followed through• Review calls on total numbers, critical calls, and missed SLA’s• Invoice reviews, overdue accounts and upcoming contract reviews• Open project follow ups, traffic lights• Updates to clients on running project progress• Support Calls – monthly Root Cause Analysis• Monthly Internal Cost Saving Exerciseo Internal Product Training (if required)o Customer Knowledge o Reduce Travel Claimso 3rd Party/Vendor error• Internal Processes and signoff ono Saleso Escalation processo Product Strategy, Design, Implementation and Support

Cape Town Area, South Africa

SUMMARYAs the Account Manager I handled new sales, proposal creations and closing of sales, as well as ongoing liaison throughout the project life, and after-sales service. With a keen eye for creativity and design, I was able to see the opportunities where Artificial Studio services could aid each client.DUTIES• New business opportunity prospecting• Proposal creation and implementation• Offering services and products with the view to upselling and cross selling, with a view to growing the revenue per account• Liaising and manging existing client base, which included monthly reporting and handling of queries and escalations• Focus on project scoping and phases, as well as ensuring internal staff and the customers were aware of the plan and outcome• Ongoing training across all platforms and processesKEY ACCOUNTS AND PROJECTS MANAGED• Account Manager - Novare Equity Partners• Account Manager - Constantia Village

Cape Town Area, South Africa

As the Key Account Manager I was in charge of bridging the gap between client and company, both across large, multi-site and multi-national accounts. Focus on the retention of the clients was key, working with each account, ensuring they remained profitable, relevant and beneficial. Annual targets, framework agreements, business contracts and working closely with heads of Operational and Managerial teams, helped to stream line the operation.DUTIES• Liaising with key corporate accounts and building and developing relationships• Management of risk to ensure income targets were met• Solving problems effectively and crafting creative solutions• Preparation of tenders, presentations, proposals, contractual agreements, plans, contract reports and analysis (for both external and internal means)• Account portfolio focus to ensure the day-to-day commercial performance was met • Keen focus on marketplace trends and changes, as well as competitor analysis• Company literature collation for out-going correspondence, along with Marketing ExecutivesKEY ACCOUNTS & PROJECTS MANAGED• Account Manager - Kaap Agri Supplier of the year winner 2015• Hardware & Software rollout to 42 sites completed which included weekly/monthly updates to customer, ensuring all escalations were dealt with timorously and professionally and staying within budget.• Account Manager - Engen South Africa • National rollout of VX 820 pin pads to 652 Engen petrol stations in 2014. Same KPI’s as above• Account Manager - Engen Namibia• Hardware & Software refresher rollout to 39 Sites across Namibia. Same KPI’s as point 1• Account Manager - BPSA• NAMOS & NetPOS Software and Hardware rollout to 450 sites across the country. Same KPI’s as point 1• Account Manager for following Corporates: Daily escalations and Incident Management Resolutions. Up• Brent Oil/Puma South Africa• Engen South Africa• Engen Namibia• BP SA • BP Mozambique• Kaap Agri

Diploma, Marketing And Entrepreneurship, Diploma

Bachelor Of Commerce - Bcom, Bcomm Marketing, Diploma

Diploma Complete BCOMM Incomplete - in the process SUBJECTS Accounts 1 (BCOMM) Economics 2 (Diploma) Business law 2 (BCOMM) Contractual.

Matric With Exemption, Matric, 12

Activities and Societies: Prefect Member of The Wildlife Society Member of the Surfing Group Rugby captain