Nicholas Thatcher Email & Phone Number

Meriden, GB

Crick, England, United Kingdom

Coventry, United Kingdom

• Responsibilities
• Key Account Management –Developed and maintained strong relationships with key customers to provide an exceptional customer experience with proven results driven by Net Promotor Scores.
• Remote Technical Support – Applying technical expertise to support in service issues across the customer fleet both within region and globally.
• Off site, Customer Support- face of the company during customer visits providing support related to in-service issues and effective product utilisation.
• Maintain and Increase Market Share – uphold the company reputation to avoid losing market share. Understand market changes and advances in technology to effectively support both existing customer and new customer.
• Customer Training – Managed yearly multi customer-training workshop. Provided bespoke individual customer training requirements throughout the year held in the field.

Coventry, United Kingdom

• Responsibilities
• Managed staff in quality control and analytical procedures related to all supplier related activity.
• Monitored performance of quality control systems to ensure effectiveness and efficiency.
• Maintained quality documentation necessary for regulatory submissions and inspections.
• Updated standard operating procedures and quality assurance manuals.
• Audited and inspected subcontractor facilities and external laboratories.

Coventry, England, United Kingdom

• Processed warranty claims in accordance with contractual requirements.
• Analysed problems, identified trends and developed strategies for maximizing claims processes and revenue.
• Provided weekly and monthly status reports to leadership teams.
• Reviewed and updated contracts to determine products covered and excluded from warranty.
• Reviewed monthly financial results with partners to identify opportunities to improve profitability.

Coventry, England, United Kingdom

• Conducted technical analysis, evaluation and testing to resolve manufacturing quality-related product problems.
• Audited quality systems for deficiency identification and correction.
• Managed document control process to verify compliance with quality, customer and environmental standards.
• Analysed data to identify trends in performance and quality.
• Prepared reports and delivered presentations to communicate engineering results or recommendations.
• Conducted root cause analysis on component failures.

Coventry, England, United Kingdom

• Contract Management and Order processing
• Customer Interaction and Query Resolution
• SAP System Compilation
• Out of hours AOG service

Master Of Arts - Ma, Marketing/Marketing Management, General

Lean Six Sigma - Green Belt, Lean Management, Pass

Ba Hons, Business & Marketing

Higher National Diploma, Business Administration And Management, General