Nicholas Tobin Email & Phone Number

Miami, Florida, United States

• Remote Monitoring and Management (RMM)
• Configure and maintain the RMM platform to monitor and manage endpoints across customer organizations.
• Manage, monitor, and maintain the health, performance, and security status of endpoints, including desktops, laptops, servers, and other assets.
• Develop, test, implement, and monitor patch management procedures and strategies to ensure effective patching of endpoints.
• Utilize PowerShell to automate tasks and configurations in Windows environments.Anti-Virus Software
• Deploy, configure, and maintain anti-virus software across all customer endpoints.

Hyannis, Massachusetts

• RMM Specialist that is responsible for overall management, maintenance, and integrity of 4000 endpoints.This includes, but not limited to;
• Maintain Kaseya RMM as Master Admin
• Implemented custom policies with automation, patching, software installs, and monitoring
• Developed custom scripts to automate processes such as software installs and remediation
• Implemented automated monitoring sets and alerting solutions to proactively identify and resolve issues
• Utilized Addigy MDM for Apple Systems with custom policies, scripts, patching, and remediation

Barnstable/Yarmouth, Massachusetts Area

• Delivered level I help desk support services
• Utilized LabTech RMM, Bomgar, and Thycotic for user and machine management
• Managed support tickets and time entries through ConnectWise PSA
• Troubleshot workstation hardware, software, printers, VoIP, and network connectivity issues
• Oversaw active directory user accounts
• Managed RMA processing and logistics

Hyannis, Massachusetts

High School, Information Technology

Associate’S Degree, Computer Science