Nicholas V. Email & Phone Number

Cedar Park, Texas, United States

▪ Provide technical support to the City of Cedar Park consisting of City Hall, Public Works, the Library, and all fire stations.▪ As a smaller city organization, the helpdesk consists of everything from level one workstation support to certain sys admin tasks as well. In addition, the helpdesk would aid the network admin when needed.▪ Proficiently triaged technical support requests during times of heavy workload and expertly solved issues resulting in lowering of the ticket queue to the single digits.▪ Contributed extensive support to organizational projects consisting of asset encryption and a library patron network redesign to harden city asset security.▪ Expertly ran the virtual portion of municipal meetings utilizing Cisco’s Webex in addition to the efficient management and troubleshooting of the Webex room kits in all conference rooms.

Tempe, Arizona, United States

Acts as a support point regarding technical issues within an enterprise environment.Exhibits excellent interpersonal skills with both technical and non-technical personnel.Performs escalations when necessary to vendors or internal departments.Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices.Supports internal policies and procedures.Analyzes hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures.Other duties as assigned.

Mesa, Arizona, United States

▪ Expertly installed an elaborate computer system with cameras for the use of sign language learning and real-time translation.▪ Proactively worked with the software development team in Hungary to calibrate the system and perform on the spot computer maintenance when needed.▪ Maintained the highest level of professionalism with the customer while abiding by the organization’s strict security standards.

Ventura, Ca

▪ Meticulously repaired hundreds of student laptops for the Ventura and Simi Valley Unified School Districts.▪ Attentively handled customer walk-ins and repaired many types of PCs and laptops.▪ Assisted in the imaging and prepping of thousands of Chromebooks for the Ventura and Simi Valley Unified School Districts.

Oxnard, California

▪ Shadowed IT department personnel and assisted in their daily activities consisting of network management, server storage management, and help desk.▪ Expeditiously imaged over 50 Dell OptiPlex computers using FOG Project.▪ Actively learned IT soft skills by visiting different departments around the city with IT personnel.

Point Mugu, Ca

▪ Diligently maintained and troubleshot issues related to aircraft electronics such as communication systems, navigational instruments, computer systems, and combat support equipment.▪ Astute leadership of 4 technicians resulted in the completion of 1,430 maintenance actions essential to the accomplishment of 577 flight missions during the squadron’s deployment to the Western Pacific.▪ Direct training of fellow personnel lead to 2 advancements and 1 junior sailor of the year selection. Provided one-on-one avionics systems training to five junior sailors, increasing qualified, proficient technicians by 30 percent.▪ Drafted evaluations of junior sailors to be reviewed by the upper chain of command.▪ As a shift supervisor, led 13 sailors during the expeditious completion of 1066 maintenance actions. Proper “by the book” maintenance practices resulted in a 20 percent reduction in awaiting maintenance backlog.▪ Personally trained 10 technicians, resulting in the timely qualification of 3 Quality Assurance work inspectors and 4 plane directors. Direct training also helped 3 sailors to earn their general aviation warfare medal.

Greater San Diego Area

Avionics Technician/Shift Supervisor at MH-60R helicopter training squadron.

San Antonio, Texas Area

Bachelor Of Science - Bs, Information Technology With An Emphasis In Cybersecurity, 4.0

Associate Of Science - As, Computer Networking And It, 3.8

Activities and Societies: Veterans Club

Bba, Business Management