Nicholas Chin Email and Phone Number

Responsible for partnering with Sales and the Leadership team to develop and implement short and long-term regional service strategies. Provide leadership to the regional field service, support and customer service teams, guiding the team to meet both customer and company objectives. Manage the service and software support in Asia Pacific. Providing the necessary guidance to both Customers and field engineers.

Onsite maintaining and support the computer system and servers in the client’s organization.• Desktop and application system management. • Include Microsoft Application System, Blackberry, Mac Pro equipment support• Project implementation and enhancement • Network and server administration• Ongoing system enhancing and project implementation based on client’s requests

Maintaining and support the computer system and servers in the company call centre (customer services) solution with Aspect System (IP Telephony Solution System)• Server and application system management• Ongoing system enhancing and project implementation for the call centre system and solution• Database Backup and maintenance• Server Storage backup and restore maintanance by using Symantec NetBackup and Backup ExecDatabase Reporting – On going Oracle and Crystal Report Customized reporting for marketing (CRM) and fraud case team.• Database reporting on Oracle and Crystal Report Customization.• Reporting for Marketing ( CRM ) and fraud case team.

1) Maintain domain server and email exchange server for Malaysia Region.2) System and software support for whole Malaysia outlet.3) Providing help in system development, system reporting and basic programming. Monitoring the front-end point of sales (POS) system, backend server processing system and networking issue.4) Onsite to store side to setup and configure the system and install all the hardware to make sure the system is up on the site. 5) System Support/Helpdesk – Provide 1st level and 2nd level of system support to the 217 outlets in Malaysia Region regarding the system and reporting. Providing advice and solutions for problems that reported to the head quarter office.6) Leader for helpdesk team, develop and monitor the helpdesk team performance. Maintain the eHelpdesk Web Based System. Provide guidance and knowledge for the store support procedures and solution to the team members.7) Processing the Weekly, monthly sales report and analysis about the sales comparison with previous year figure for higher management.