Data Strategy Coordinator • Customized a data reporting system utilizing Microsoft Excel for 7 departments (approx. 700 individuals) to enable a higher standard of interdepartmental communication regarding patient care and status.• Created customized reports to support the management needs of 3 Clinical Managers and 1 Medical Director including: budget analysis, employee shift coverage, patient satisfaction analysis, and emergency flow charts.Critical Care Patient Care Tech, Level III (Sept. 2006 – Feb. 2008)• Provided direct patient care for at 37 bed surgical floor and 7 bed trauma floor.• Assist the trauma and medical/surgical teams in the holistic patient care via the documentation of vital statistic information, phlebotomy, tube feedings, chest tube care, hygiene, wound care, ambulation, spinal immobilization, splinting, and EKG monitoring.

• Managed the customized contract service needs for over 50 different multi-million & billion dollar companies.• Ran technical diagnostics on hardware systems on desktops, servers, printers, and mobile devices to determine the appropriate course of action.• Utilized software programs including Work Flow Manager (a proprietary call tracking/part ordering software), Microsoft Excel, Microsoft Excel, & Microsoft Access help support the diagnostics/monitoring processes.• Created workflows to be disseminated to department members and ensure contract compliance.

Software Support Assistant Manager• Coordinated department’s day-to-day activities including: scheduling, staffing, designing ongoing educational programs, and customer–to-employee relationship building exercises.• Conducted monthly employee evaluations (i.e. call volume, customer issues/concerns, and client reviews). • Addressed all escalations and provided clients consultation/assistance in resolving client accounting practices/inventory control concerns, education on the software functionality, and methods to reduce security risks.• Tools utilized included: Clientel (a proprietary call tracking tool), PROFITsystems (an accounting/payables/inventory management tool), and Microsoft Office (word, excel, access, outlook, and etc.).Software Conversion Project Leader• Defined business practices, procedures, and objectives in converting the company’s 1500+ client base from a DOS to Windows software environment • Created, monitored, and evaluated appropriate documentation in to ensure technical/hardware compliance and ensure a seamless and fully informed software conversion.• Created the necessary tools (utilizing MS Excel/Access) to track customer conversions to determine successes, failures, trends, and improvement areas.• Managed the conversion team to schedule the client, take their systems down, run the conversion, and review the data post conversion to ensure data integrity.

• Worked as inbound sales rep for Sony's new thin VIAO book direct business to business(B2B) sales campaign• Account sales lead in B2B sales• Defined sales contract for large order sales requests and managed completion of product distribution• Up-sale leader for peripheral equipment for 3 standing months