• Bookkeeping duties using Sage Accounting software. Proficient in Accounts Payable, Receivable, Payroll, Bank Reconciliations, and all state and federal tax filings (941, 940, Sales Tax, Unemployment Tax)• HR duties including benefits management, new hire processes and forms,and conflict management.• Sales Secretary-Produced proposals and contracts for sales department and communicated with the customer for scheduling and contract purposes• CSR-Performed On-site training for End Users on Nortel telephone systems aswell as programming changes. Acted as liason between customer and techniciansduring system installations.• Purchasing/Inventory Management-Purchased all equipment needed for installations based on contracts and stock for the warehouse and technician vehicles.• Office Manager-Ensured availability of office supplies and corresponded with vendors and sales people. Maintained and managed office staff.• Receptionist-Answered multi-line telephone system and recorded customer workorders for later dispatch.• Performed dispatching duties as a backup for vacations and emergencies