Nichole Waters Email & Phone Number

Marshall, Minnesota, US

Divestiture o Assist in the divestiture of Cygnus Home Service, LLC and Schwan’s Company/CJ o Actively the Project Manager for Cygnus Home Service on the Infrastructure side of the Cygnus Home Service transition o Manage resources to ensure tasks are completed in a timely manner for the transition in addition to the run the business tasks for both.

US

• Assess an applicant’s risk of claim by reviewing their credit score, the type and amount of bond being requested, contracts, financial statements, court documents, and other relevant documentation
• Work on projects to determine if the products we are providing are relevant in the current market and if there are any changes we can make to be more competitive in the market
• Communicate by phone and email with insurance agents to advise of our decision or request additional information if needed

San Francisco, California, US

• Review, analyze, and cash flow financial statements, credit reports, appraisals, and customer explanations to determine qualifications to decision files for the best solutions for the customer
• Maintain a high level of customer service when working with customers and internal partners throughout the modification review process to gather information to make the appropriate modification decision within.
• Assist peers with answering questions and signing off on files for team members with equal or less delegation of authority
• Lead, participate, and report out on numerous projects or assignments for all levels of the organization
• Manage a pipeline of files while prioritizing a workload to ensure standards and metrics are met within guidelines
• Assist with audits to ensure our tools are running accurately by analyzing the data inputs and ensuring the outputs are following the waterfall

San Francisco, California, US

• Work with mortgage customers to assist them with their application for a home modification or liquidation product
• Manage up to 100 active applications in my pipeline while focusing on quality and production
• Review financial statements to ensure accuracy and completeness
• Attend underwriting calibration calls once per week to obtain pertinent information to share with the team
• Mentor new hires on daily basis to learn the basics of document review
• Volunteered for a processor pilot role where my responsibilities included reviewing the team’s financial documents while building relationships with peers and partners

San Francisco, California, US

• Monitor 10-15 team members for quality assurance, review quality assurance call recordings, and coach to quality and customer service.
• Assist 20-25 customers per day with their financial needs; including deposit accounts, certificates of deposit, loans and lines of credit, and credit card information
• Assist management with tasks that need to be completed for the department or the team
• Use effective problem-solving skills to handle and resolve negative customer experiences
• Respond to inquiries and escalations from customers giving the customer the best experience possible
• Create campaigns and motivational contests per month to promote a positive work environment

San Francisco, California, US

Bachelor Of Science - Bs, Information Systems Project Management

Bachelor Of Business Administration - Bba, Business Administration And Management, General