Nichole E. Sanchez Email & Phone Number

United States

Rock Hill, South Carolina, United States

Responsible for delivering services that lead to satisfactory health outcomes for people receiving community health center services as well as for people living with HIV/AIDS. Perform comprehensive assessments of client needs/goals, development of a service plan to meet client needs/goals, and ongoing monitoring and evaluation of the service plan’s effectiveness. Continual client advocacy and coordination of referrals to internal/external service providers to assist clients in addressing identified needs. Ensure services are delivered in accordance with the SC Ryan White Part B Case Management and Ryan White Part A guidelines. Ongoing training and education in HIV/AIDS, substance use and abuse, mental and behavioral health to better serve client needs/goals. Responsible for assisting clients in making informed decisions about their HIV medication treatment and ensuring that clients have the most relevant information related to adherence strategies, adherence tools, and identifying barriers to adherence and continuous on-going monitoring of adherence.

Ensured the safety of all residents by learning and implementing medical and life safety policies and procedures. Reported immediately to the Team Leader and/or Team Supervisor any behavior which may disrupt the therapeutic milieu or which may indicate a potential problem for the resident. Assisted in the orientation of all new residents and provided continuing education and assistance with program rules and expectations. Assisted in the management of aggressive residents as needed, using only de-escalation and behavior management techniques. Assisted in the coordination of therapeutic activities, and oversaw the completion of resident activities including but not limited to hygiene, chores, journaling, homework or other clinical assignments. Provided timely and accurate documentation in the clinical record of resident behavior/treatment plan, and interventions provided and their effectiveness on a daily basis. Participated as an active member of a multidisciplinary treatment team. Attended daily shift reports, staff meetings, resident staffing and all other required meetings. Demonstrated an understanding of children and adolescent developmental issues.

Office management which included filing, scheduling, answering phones, clerical tasks as needed, and copying or faxing as necessary. Implemented cross-company referral system documentation, inter-office communications, and clinic policy and procedure documentation. Daily tracking of client attendance, collection of payments for services rendered. Creation of daily invoices, applying all insurance and patient payments with follow-up for unpaid balances. Track and submit authorization requests in a timely manner to avoid lapses in coverage for services. Head of community outreach and involvement projects, social network promotion, and clinic information. Ensured 6 therapists have submitted daily time logs, patient daily notes, quarterly progress summaries, and monthly file audits.

Provided exceptional direct administrative management to the Resort Manager and 11 Home Owners Associations for a 286 unit resort-including recording secretary minutes during Board Meetings. Human Resource Champion for all 53 employees and new hire orientation liaison. Oversaw Loss Prevention compliance and acting Internal Audit Specialist. Maintained professional and close relationships with timeshare owners and Board Members. Oversaw the production of resort-wide event planning, travel accommodations, seminars, and any other trainings as needed. Provided exceptional tracking on all marketable sourcing, cost and managed agent delegation of incoming potential client inquires. Composed daily and weekly tracking reports for the Marketing Director, Sales Director and President. Compiled all data from marketing, sourcing, agent production, to prior files and year-to-dates. Guided weekend production, tracked agent conversions on a week-to-week basis for team accountability meetings and sales.

Las Vegas, Nevada Area

Illustrated exceptional customer service to 63 contracted hospitals, nursing homes, retirement homes and hospice facilities in the ordering of x-rays, ultrasounds, ECHOS and EKGs. Generated data entry for verification, medical coding, billing, insurance verification and STAT order. Established a timely response in submitting reports to facilities with patient reports. Reporting Structure: Managed and dispatched a 4-6 technician shift. Assisted in the training and managing of new hire dispatchers in protocols, daily functions and duties.

Las Vegas, Nevada Area

Oversaw administrative support to owners and various internal department directors by answering phones promptly and assisting clients and employees throughout the organization. Advised calendars, pre-paid work contracts, accounts receivable, coordinating extensive work-orders, technician mileages/gas consumption usage and meetings. Directed record keeping systems from manual to computer based by creating a user-friendly and systematic information management system by reducing data-retrieval time. Coordinated a 4-technician shift itinerary with necessary updates.

Las Vegas, Nevada Area

Oversaw administrative support role for clients, warehouse supervisors, shipping vendors, corporate supervisors and internal support. Provides communication systems by identifying needs, evaluating options, maintaining equipment and approving invoices. Guided and managed daily inventory updates for supervisors. Processed all incoming work-orders from East Coast based corporate office. Maintained a close relationship with local and national vendors by coordinating pick-up and arrival times. Advised in client file updates, management and handled all state and local sales.

Master Of Social Work - Msw

Activities and Societies: Gamma Beta Phi Honor Society, Phi Alpha Secretary, Phi Alpha Honor Society, NASW member

Bachelor'S Degree, Social Work

Activities and Societies: NASW member, Phi Alpha Honor Society, Pi Gamma Mu Honor Society, Psi Chi Honor Society, National College.

Associate Of Arts (A.A.), Social Work

Activities and Societies: Dean's List, Student Ambassador, International Club, Aperion Society, Christian Fellowship, Phi Beta Lambda.