Vmi Account Onboarding Specialist
Current• Collaborate with sales, customer service, and logistics teams to identify potential new customers for our VMI program and assess their suitability for participation.• Lead the onboarding process for new VMI customers, including coordinating communication channels, defining inventory replenishment schedule and metrics, as well as ensuring onboarding is completed on time.• Develop and maintain documentation outlining Customer VMI program requirements, including standard operating procedures (SOPs), service level agreements (SLAs), and key performance indicators (KPIs).• Serve as the primary point of contact for new VMI customers throughout the onboarding process, addressing their questions and concerns and ensuring a smooth transition to VMI.• Provide ongoing support to VMI customers, including troubleshooting issues related to inventory management, addressing inquiries, and facilitating continuous improvement initiatives.• Collaborate with internal teams to ensure that VMI program implementations meet customer expectations and are aligned with organizational goals and objectives.• Monitor the performance of newly onboarded VMI customers, tracking inventory levels and performance metrics (turns, in-stock %, etc..) to ensure that program objectives are being met.• Provide training and support to customers on VMI program requirements, best practices, and ongoing optimization opportunities.• Provide training and support to Viega Sales Teams on VMI program requirements, best practices, and ongoing optimization opportunities.• Provide ongoing customer support for all VMI customers, as well as support VMI account Specialists with customer issues.• Drive continuous improvement activities to streamline operations.• Provide backup for the VMI Account Specialist position.• Provide backup for the VMI Account Lead position.