Nichole L. Brown, Mba Email & Phone Number

Plano, Texas, United States

Lead quality delivery of software development and data reporting for the TFS Risk, Legal, Compliance & Learning Systems Domain while maximizing ROI, enabling business results, and managing stakeholder expectations. Drive product roadmap design/development through thought leadership. Maximizing user experience and product capabilities through written, sequenced, and value-added feature enhancements.

Plano, Texas, United States

Responsible for directing a team of Agile Coaches to influence agility across all TFS Digital Factory levels to improve delivering business value through expert knowledge, and cutting-edge Agile coaching methods and techniques.Expand Agile capabilities and establish strategic direction across TFS and its affiliates through quality learning experiences and training through the TFS Digital Academy.

Plano, Texas

Supporting the Toyota Financial Services (TFS) Information Digital Systems (IDS) department as an Agile Coach. Acting as a coach, servant leader, and training extraordinaire, I motivate technology teams and business leaders to embrace a broad range of Agility frameworks and tools to support the development of an Agile mindset to champion speedy and effective outcomes. Driving continuous growth and learning opportunities through the development of TFS branded Agile courses created to grow and… Show more Supporting the Toyota Financial Services (TFS) Information Digital Systems (IDS) department as an Agile Coach. Acting as a coach, servant leader, and training extraordinaire, I motivate technology teams and business leaders to embrace a broad range of Agility frameworks and tools to support the development of an Agile mindset to champion speedy and effective outcomes. Driving continuous growth and learning opportunities through the development of TFS branded Agile courses created to grow and expand the Agile knowledge base through interactive learning workshops across the organization. Show less

Plano, Texas

Responsible for the development and ongoing management of the Requirements Center of Excellence with the Toyota Financial Services Enterprise Program Management Office. This role will focus on supporting Requirements Authors (Business Systems Analysts) and helping to improve consistency across the IT organization through ongoing agile training, best practice sharing and direct guidance as it relates to BSAs supporting Toyota’s projects, processes, technology and infrastructure.

Dallas/Fort Worth Area

Forward thinking people manager with in-depth knowledge of process engineering techniques and solutions. Responsible for collaborating with Executives, Department Managers and Supervisors to determine the priority for improving processes through the application of Lean Six Sigma Concepts and tools. Tasked with developing a culture of Continuous Improvement through written, verbal and non-verbal communication across the Santander Consumer USA organization.

Dallas/Fort Worth Area

Lead strategist and visionary in charge of a team of IT Business Analysts that are directly responsible for documenting Business Requirement Documents (BRD), conducting Quality Assurance (QA), User Acceptance Testing (UAT) and writing user stories leveraging Rally Software.Hand selected to develop internal and external business relationships with Information Technology and critical business owners to deliver data solutions across the organization with AGILE methodologies.

Plano, Tx

Effectively handled all aspects of sales, marketing and servicing of lending products within Capital One. Respected as Subject Matter Expert on both customer and Banker needs to influence Branch Distribution alignment for potential projects with business strategies and high level objectives defined. Partnered with Legal and Compliance on UDAAP, TILA, CFPB and OCC regulatory requirements, and vetting impacts to consumer lending products as part of a comprehensive Risk Management… Show more Effectively handled all aspects of sales, marketing and servicing of lending products within Capital One. Respected as Subject Matter Expert on both customer and Banker needs to influence Branch Distribution alignment for potential projects with business strategies and high level objectives defined. Partnered with Legal and Compliance on UDAAP, TILA, CFPB and OCC regulatory requirements, and vetting impacts to consumer lending products as part of a comprehensive Risk Management initiative. Show less

Plano, Tx

Navigated and consulted on enterprise wide compliance and regulatory specific projects initiated as a result of enterprise risk events related to multiple regulatory requirements defined by: Dodd Frank, FACTA, FCRA, HMDA, Truth in Lending, Regulation B and Regulation Z for the Capital One Enterprise Services organization. Leveraged key understanding of project management institute project methodologies to transform organizational project standards to support risk resolution and… Show more Navigated and consulted on enterprise wide compliance and regulatory specific projects initiated as a result of enterprise risk events related to multiple regulatory requirements defined by: Dodd Frank, FACTA, FCRA, HMDA, Truth in Lending, Regulation B and Regulation Z for the Capital One Enterprise Services organization. Leveraged key understanding of project management institute project methodologies to transform organizational project standards to support risk resolution and mitigation. Show less

Tacoma, Wa

Inspired and motivated project managers through the delivery of 50+ successful project launches while collaborating with 25+ subject matter experts from across 4 major contact centers located in Washington, Ohio and New York.Led a corporate initiative to put in place a customer contact group of 6 inbound/outbound phone associates to proactively address potential customer attrition by an improvement of 5-8% over a 90-day timeframe or one quarter.Managed a project to incorporate… Show more Inspired and motivated project managers through the delivery of 50+ successful project launches while collaborating with 25+ subject matter experts from across 4 major contact centers located in Washington, Ohio and New York.Led a corporate initiative to put in place a customer contact group of 6 inbound/outbound phone associates to proactively address potential customer attrition by an improvement of 5-8% over a 90-day timeframe or one quarter.Managed a project to incorporate the eGlue integrated sales application solution into the Commercial Business Banking Contact Center impacting 200+ end users, and improving employee cross sell ratio of more than 15% each year after implementationEngineered organization-wide programs to promote the development of employees, improve the client experience, and further develop KeyBank technology utilized by employees and leaders. Show less

Auburn, Wa

Served as Technical Sales and Service Manager for the KeyBank Contact Center. Supervised technical sales and service associates responsible for the support of Key.com and other financial software. Sourced, interviewed, recruited and evaluated personnel. Developed aggressive sales goals and guidelines for employee performance evaluation. Authored Associate Goals and metrics leveraging Nice systems and scorecards to ensure quality service.Recognized with numerous awards and… Show more Served as Technical Sales and Service Manager for the KeyBank Contact Center. Supervised technical sales and service associates responsible for the support of Key.com and other financial software. Sourced, interviewed, recruited and evaluated personnel. Developed aggressive sales goals and guidelines for employee performance evaluation. Authored Associate Goals and metrics leveraging Nice systems and scorecards to ensure quality service.Recognized with numerous awards and certificates for Client Satisfaction, Sales, Leadership and consistently displaying the Key Values (Teamwork, Accountability, Respect, Leadership and Integrity).2 awards received for displaying “Can-Do Spirit” April 2004, 15+ Customer Compliment letters and feedback from internal/external clients for outstanding customer service, “acting like and owner” and “unfailing follow up”.Presented with a leadership plaque for outstanding leadership for the first quarter of 2002. Show less

Master Of Business Administration (M.B.A.), Management Information Systems, General, 3.87 Overall Gpa, Graduated With Distinction

Choosing to obtain my MBA was a big step in my life. I was a full time employee at KeyBank and learned that they would be closing their.

Bachelor Of Science (Bs), Project Management, 3.45 Overall Gpa

Hard work and determination have been a part of my work ethic for as many years as I have been working. Choosing to obtain a Bachelor.