Nichole M. Email & Phone Number

Narrabeen, Nsw, Au

Chatswood, New South Wales, Australia

• Manage and maintain all P&O Cruises Applications, including P&O website (B2C), Cruise Control, Flagship (B2B), Groups Application and Family and Friends loyalty website.• Act as Scrum master and manage fortnightly Agile Sprints in JIRA with developers, including story creation, sprint planning, backlog grooming, sprint review, user acceptance testing and sprint release communications to stakeholders. • Collaborate with global security team to ensure the security of our applications… Show more • Manage and maintain all P&O Cruises Applications, including P&O website (B2C), Cruise Control, Flagship (B2B), Groups Application and Family and Friends loyalty website.• Act as Scrum master and manage fortnightly Agile Sprints in JIRA with developers, including story creation, sprint planning, backlog grooming, sprint review, user acceptance testing and sprint release communications to stakeholders. • Collaborate with global security team to ensure the security of our applications, as well as PCI compliance. • Lead weekly Work In Progress (WIPs) meetings with various business groups and work with Business Stakeholders to prioritise digital improvements in relation to all applications. • Investigate, replicate and resolve digital support requests for all applications. • Work with the Trade Relations Manager (Sales) on improving and developing P&O’s Trade Website. Show less

Chatswood, New South Wales, Australia

Responsibilities:• Manage and maintain all P&O Cruises Applications, including P&O website (B2C), CruiseControl, Flagship (B2B) and Family and Friends loyalty website in Sitecore (CMS).• Project Manage fortnightly Agile Sprints in JIRA with developers, including iterationplanning, scheduling, user acceptance testing and sprint release communications.• Collaborate with global security team to ensure the security of our applications, as well asPCI compliance.• Manage… Show more Responsibilities:• Manage and maintain all P&O Cruises Applications, including P&O website (B2C), CruiseControl, Flagship (B2B) and Family and Friends loyalty website in Sitecore (CMS).• Project Manage fortnightly Agile Sprints in JIRA with developers, including iterationplanning, scheduling, user acceptance testing and sprint release communications.• Collaborate with global security team to ensure the security of our applications, as well asPCI compliance.• Manage weekly Work In Progress (WIPs) meetings with various business groups andwork with Business Stakeholders to prioritise digital improvements in relation to allapplications.• Digital campaign management for short sales and campaigns, including creating landingpages, promo types and redirects.• Work with Digital Marketing Manager and consultants to improve SEO on website.• Update content on the website, editing and creating new website pages, adding media,building landing pages and redirects.• Work with CRO consultants to prioritise CRO tests and then implement winning tests onwebsite.• Investigate, replicate and resolve digital support requests for all applications.• Work with the Trade Relations Manager (Sales) on improving and developing TradeWebsite.Key Achievements:• Project managed the implementation of:- Virtual Assistant (Ask Capt’n), - Future Cruise Credit (FCC), - Bazaar Voice (Guest Reviews) on Shore Tours,- 5th Berth Cabins.• Collaborated with Digital Team and UX Consultant on user experience flows for Dining Reservations (multiple stages) as well as group bookings to be developed on website application and Cruise Control (multiple stages).• Collaborated with Onboard Services to improve Kids Club registration process by providingpersonalised kids club registration forms in Cruise Control.• Investigated, Resolved and Closed over 1K outstanding digital support requests in Teamsitewithin 3 months.• Produced Digital Support Request ticketing system. Show less

Sydney, Australia

A boutique website design and development business based on the gorgeous Northern Beaches of Sydney. Specialising in small business websites, Enchanted Web provide website design and development services as well as web maintenance and updates to existing websites. Professional, friendly and reliable, Enchanted Web believe in great Customer Service, as well as offering very competitive rates.

Warriewood, New South Wales, Australia

Responsibilities:• Project Managing implementation of a new global website.• Champion Teamsite Intranet.• Manage and maintain existing website in Powerfront (CMS).• Produce and review copy for website pages, landing pages, articles, products, emails and competitions.• Manage eCommerce website: copy, images, stock levels and product prices.• Online Promotions and Campaign Management.• IT Support – first level enquiries, vendor management• Sales Support - Uploading… Show more Responsibilities:• Project Managing implementation of a new global website.• Champion Teamsite Intranet.• Manage and maintain existing website in Powerfront (CMS).• Produce and review copy for website pages, landing pages, articles, products, emails and competitions.• Manage eCommerce website: copy, images, stock levels and product prices.• Online Promotions and Campaign Management.• IT Support – first level enquiries, vendor management• Sales Support - Uploading content eg. Documentation, Deal Sheets, Promotions, Banners, Graphics, Order Forms to Rhino CMSKey Achievements:• Project managed the installation of a new SQL Server for new global website.• Project managed integration of AMQ for new global website to link from new eCommerce site (KonaKart) to ERP application (Advanced Business Manager).• Process documentation for editing existing website.• Process documentation for uploading documentation to Rhino CMS.• IT Audit - Hardware, Software and compliance with Data Privacy regulations.• Research and purchase of new computers for office• Project managed the installation of a new firewall and connection to the fibre optic cable• Project managed and launched new eCommerce website Show less

Sydney, Australia

Freelance copywriting within the digital space, including website content production, blog articles, social media posts and targeted ads.

Brookvale, Australia

• Business owner for the Avon Australia and New Zealand Representative websites. • Project Manage releases for the Avon Representative website content management system - including all change requests and incidents, coordinate testing and delivery.• Project Manage all new digital application releases in conjunction with Avon's Global and Regional developers and consultants.• Outsourcing/vendor management of all Representative digital tools and applications. • Upload content to… Show more • Business owner for the Avon Australia and New Zealand Representative websites. • Project Manage releases for the Avon Representative website content management system - including all change requests and incidents, coordinate testing and delivery.• Project Manage all new digital application releases in conjunction with Avon's Global and Regional developers and consultants.• Outsourcing/vendor management of all Representative digital tools and applications. • Upload content to the Content Management System (CMS) used for the Public Website and Representative Sites within Avon Australia and New Zealand in accordance with Avon Australia and New Zealand deadlines. • Design digital marketing campaigns, emails and HTML sites.• Coordinate and deploy email marketing campaigns within Avon Australia and New Zealand.• Assist with the day to day tasks within the digital marketing team.• Produce and develop digital tools for Representatives including social media applications.• Develop Customer and Representative User Profiles.• Map User profiles and develop journeys for marketing automation.• Improve User Experience for Representatives and Customers online.• Utilise Google Analytics and Omniture tools to provide reports and data to assist Digital Marketing team. Show less

Sydney, Australia

• Maintenance and update of external website - including updating content pages, adding articles, updating Partner profiles, creating and editing expertise areas.• Providing advice to the Partners and Business Services department regarding available options for marketing via the website.• Project Manage upgrade requests for the Corrs external website content management system - including all change requests and incidents, coordinate testing and delivery.• Outsourcing/vendor… Show more • Maintenance and update of external website - including updating content pages, adding articles, updating Partner profiles, creating and editing expertise areas.• Providing advice to the Partners and Business Services department regarding available options for marketing via the website.• Project Manage upgrade requests for the Corrs external website content management system - including all change requests and incidents, coordinate testing and delivery.• Outsourcing/vendor management of all website tools and applications. • Produce digital designs and HTML/CSS development for Corrs mini-websites.• Produce images/graphics for articles on the Corrs website.• Maintenance and update of the Corrs intranet - including website content, graphics and structure.• Redesign and redevelopment of the Corrs new intranet in consultation with IT and the Internal Communications Manager. • Responding to requests from around the business to update content on other digital platforms• Updating and managing web content on various digital platforms (LinkedIn, Twitter, YouTube, Podbean)• Responding to emails received via the Corrs website• Interrogating Google Analytics to provide performance reports and metrics for digital channels, campaigns and publications Show less

Brookvale, Australia

• Business owner for the Avon Australia and New Zealand Representative websites. • Project Manage releases for the Avon Representative website content management system - including all change requests and incidents, coordinate testing and delivery.• Project Manage all new digital application releases in conjunction with Avon's Global and Regional developers and consultants.• Outsourcing/vendor management of all Representative digital tools and applications. • Produce digital… Show more • Business owner for the Avon Australia and New Zealand Representative websites. • Project Manage releases for the Avon Representative website content management system - including all change requests and incidents, coordinate testing and delivery.• Project Manage all new digital application releases in conjunction with Avon's Global and Regional developers and consultants.• Outsourcing/vendor management of all Representative digital tools and applications. • Produce digital designs and HTML/CSS development for the Avon Representative websites each Campaign.• Produce and develop digital tools for Representatives including social media applications.• Report on performance of the Avon Representative ordering platforms. Show less

Brookvale, Australia

• Development of Representative websites – four levels, Australia & New Zealand;• Development of online training area for Representatives;• Management of cyclic campaign content;• Implementation of Social Media Widgets for product launch;• Maintenance of existing Public websites – Australia and New Zealand;• Resolve content issues;• Upload content using Teamsite Content Management System (CMS);• Edit Navigation structure;• Creation of sections and categories in… Show more • Development of Representative websites – four levels, Australia & New Zealand;• Development of online training area for Representatives;• Management of cyclic campaign content;• Implementation of Social Media Widgets for product launch;• Maintenance of existing Public websites – Australia and New Zealand;• Resolve content issues;• Upload content using Teamsite Content Management System (CMS);• Edit Navigation structure;• Creation of sections and categories in CMS;• Edit Core Pages;• Create User Defined pages;• Design home page content using Quark Express/Adobe InDesign;• Use HTML and CSS coding;• Use Adobe CS6 to develop, manipulate and create graphics for use on the web;• Maintain properties of CMS;• Utilise Global templates to develop local micro-sites for various product launches;• Utilise Global templates to develop local Social Media Widgets;• Create HTML emails for daily deals, new product launches and incentives. Show less

Northern Beaches Community College Campus

Conducted courses in HTML, CSS and Dreamweaver.Conducted courses in Microsoft Publisher.

• Work with the Managers of the Corporate Services Group to establish a clear strategy for the Group and develop business plans that align with the City of Ryde’s priorities and objectives;• Support the day to day management of the key business support systems for the Group including financial information systems, performance monitoring, Council reporting, document management, information technology, purchasing procedures and human resource management;• Assist the Group’s Management… Show more • Work with the Managers of the Corporate Services Group to establish a clear strategy for the Group and develop business plans that align with the City of Ryde’s priorities and objectives;• Support the day to day management of the key business support systems for the Group including financial information systems, performance monitoring, Council reporting, document management, information technology, purchasing procedures and human resource management;• Assist the Group’s Management Team to implement recommendations of the Corporate Services Organisational Review and deliver other key projects;• Provide support to the Manager Councillor Services in the provision of a total service to the organisation for all Council and Committee meetings. This involves working with the Councillor Services team on the preparation of Council and Committee Agendas, Minute taking at Committee Meetings and Council (when required) and follow up action for these meetings, including letter writing where required. Assistance in the implementation of an Electronic Business Paper system will form part of this objective together with other administrative support as required;• Review business activities and systems within the Group and facilitate process improvements;• To undertake the role of the internal ombudsman for the Group;• To support relevant corporate projects and change management initiatives. Show less

• Provision of a ‘total service’ to the organisation for all Council and Committee meetings;• Review and enhance policies and systems (including the review and implementation of an Electronic Business Paper System);• Research and writing of reports for Council and Committee Meetings;• Assistance with the preparation of the Annual Management Plan;• Preparation of Outstanding Resolutions Report and Councillor Help Desk statistics for the Executive Team and Councillors;•… Show more • Provision of a ‘total service’ to the organisation for all Council and Committee meetings;• Review and enhance policies and systems (including the review and implementation of an Electronic Business Paper System);• Research and writing of reports for Council and Committee Meetings;• Assistance with the preparation of the Annual Management Plan;• Preparation of Outstanding Resolutions Report and Councillor Help Desk statistics for the Executive Team and Councillors;• Processing of FOI applications and other public requests for access to Council Records;• Provision of administrative support to Manager Councillor Services;• Undertake special projects for the Group Manager – Corporate Services and Manager Councillor Services as required. Show less

Bachelor Of Business, Business Management And Information Systems

High School Certificate