Nichole Monroe, Pmp, Lssbb Email and Phone Number
Nichole Monroe, Pmp, Lssbb work email
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Nichole Monroe, Pmp, Lssbb personal email
20 yrs building business partnerships, developing talented people, and leading innovative multi-million dollar projects.Project Management Professional (PMP) and Certified Lean Six Sigma Green Belt (LSSBB) with demonstrated success delivering multi-million dollar programs nationwide, executing mergers and acquisitions, increasing revenues, reducing OPEX, improving client satisfaction and developing high performing talent. Expertise in driving strategic healthcare and technology initiatives with 20 years of experience as well as complex, full life-cycle, enterprise level project management experience. Accustomed to delivering under extreme deadlines and intense, rapidly-changing business environments. Reputation as an innovative leader with the ability to inspire and engage team members towards successful achievements. Practiced in negotiating with others in ways that result in win/win agreements and outcomes. Consistently outperforms with excellence at strategic planning, priority setting and execution.Areas of Expertise:• Strategic Partnerships, Client Relations, Mergers and Acquisitions• Contact Center and Fulfillment Center Management• Healthcare Contracting, Services, Billing, Resolution and Operations (Pharma, Provider, Patient, Insurance, Hospital, Health System, Pharmacy, Clinic, Medicare, Medicaid, CMS, STARS, TIP, Specialty)• Business Continuity through Crisis Management and Emergency Response• Build, Design and Deploy Virtual and Remote Service• Technology Solution Implementation• Onshore/Offshore Vendor Management and Business Process Outsourcing (BPO) • Project Management (Agile, Waterfall)• Project Budgeting and Cost Controls• Lean Six Sigma and Process Improvement (Kaizen, DFSS, TQM)• Quality Assurance (UAT), Control, Change Management and Regulatory Compliance• Relationship and Team Building, Mentorship, Leadership and Cross-Functional Collaboration• Knowledge Management, Rollout and Training• Marketing and Campaign Management• Executive, Corporate and Mass Communications and Presentations • Workforce ManagementTechnical Skills:• Microsoft Office, SharePoint, Project, Teams, Visio• Yammer, Zoom, WebEx, Confluence, Jira• Mac OS X, iOS, Windows• Intuitive Web/Mobile Design and Content Development (Lucidchart, Figma, Adobe, miro), AI• Electronic Health/Medical Records (EHR/EMR)• Analytics, Business Intelligence and Data Visualization (PowerBI, Tableau, SQL, Power Query, Adobe)• Customer Engagement Technology (CET), Speech Science• IVR Development, Telcom (NICE IEX, Avaya CMS, Cisco, Genesys, Salesforce)
Pfizer
View- Website:
- pfizer.com
- Employees:
- 112906
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Senior Program ManagerPfizer Aug 2021 - PresentFlorida, United StatesManage execution of Project deliverables across teams in an Agile manner to support the launch and releases of multiple Pfizer specialty products on the Amba Digital Health Platform.• Owns Program content and leads efforts/partnerships to achieve RC approval for IT implementation including Concept Review, Modular submissions and RC plans that follow DRT Guidelines.• Maintains close engagement and partnership with internal teams as well as external customers and agencies including Specialty Pharmacy Providers.• Owns and maintains RC tracker and associated activities including engaging with brand, agency, and Business lead.• Updates Project Sponsor, teams and technical resources on project status. • Owns and provides guidance to the Product Manager/Product Owner, UX/UI regarding RC approved content and acceptable use in new features, content, resources etc.• Responsible for managing and mitigating project Risks.• Supports Program Manager/Lead in planning and management reporting needs as required (updates/PPT presentations, etc.)• Develops teams to ensure dependencies, actions etc. are managed and completed.• Liaison between Program team/leadership, stakeholders and Scrum team.• Helps Scrum team remove roadblocks, if any, to achieve target goals/timelines.
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Business Partnership Relations And Program ManagerWalgreens Nov 2017 - May 2021Orlando, FloridaOversaw the deployment of large-scale healthcare strategic support programs nationwide to over 7,000 stores and 200 healthcare clinics.• Led the corporate implementation team and collaborated with executives and field leaders to expand centralized pharmacy services into 29 states six months ahead of schedule, under budget, generating $30+M cost savings to the enterprise and enabling extraordinary customer care.• Served as primary Implementation Manager while collaborating with over 19 remote teams and divisions.• Designed and implemented a full-scale master project schedule with dependencies and communication plans consisting of multiple projects and components cascading from senior management to stores.• Acted as Executive Business Owner for Hub Lite, delivering over $2M in FY21 Hub Lite service fees, mitigation of Brand GP/Rx challenges, along with the increase of market share and patient acquisitions.• Oversaw COVID-19 agile response, providing support to in-store pharmacy teams and call center agents on COVID inquiries, eligibility/vaccine scheduling for customers, and bandwidth to administer vaccines. • Managed resource assignment, forecasting, budgets, scheduling, scope prioritization, resource & expense plans and change control while monitoring adherence to master timeline.• Communicated regular status updates to executive leadership team on progress, plan updates, budget spend and forecast utilizing the PMO program scorecard.• Built development of metrics to drive performance, efficiency and forecast improvements.• Ensured proper project closure including; lessons learned, transition to production operations support and final financial reporting. -
Pharmacy Operation Gm, Central Pharmacy OperationsWalgreens Nov 2013 - Nov 2017Orlando, Florida AreaManaged 2,000+ group supervisors, pharmacists, and pharmacy technicians to meet cost, quality, and service objectives.• Led $500M+ projects that improved efficiencies through continuous improvement and innovation.• Designed and successfully executed the Save-A-Trip Refills Medication Therapy Adherence program for chain wide rollout with 1M+patients enrolled achieving the highest 5-star rating.• Maintained a consistent 80% fulfillment rate and handled 1B prescriptions and 9.5M inbound phone calls annually across the country, operating from 3 contact call centers.• Created and implemented projects for pharmacy innovations saving $1.2+M annually. • Developed dynamic algorithms in conjunction with IT to automate the resolution of 1K+ types of Third-Party Rejections resulting in 40% more efficiency and cost savings annually.• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.• Established corporate recruitment program for colleagues interested in becoming Certified Project Management Professionals (PMP) with 99% success rate.• Facilitated the launch of the first remote pharmacy kiosks.
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Contact Center Gm, Central Pharmacy OperationsWalgreens Sep 2009 - Nov 2013Orlando, Florida AreaLed 500+ contact center employees across two departments (Pharmacists and Pharmacy Technicians) performing Third Party Insurance Claim Billing.• Developed training and onboarding program for future leaders through a quarterly team leader mentorship program that produces 20% success rate. • Set-up and maintained work-at-home environment for 500 team members located throughout the country to reduce cost-to-fill by $1M annually• Excelled with initiative in transforming community pharmacy to a Well-Experience model by centralizing processes to promote efficiency and accuracy. Led teams to hit performance, quality metrics, and service level targets daily. • Created recognition program for employees with top performance (Power Player & MVP). Employee engagement results improved yearly by >5%.
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Executive Assistant Manager, Field OperationsWalgreens May 2004 - Sep 2009United StatesExecutive Assistant Manager in stores with sales of greater than $10M in the Tampa, Miami, Houston, and Orlando markets.
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Pharmacy TechnicianWalgreens May 2000 - May 2004Gainesville, Florida Area
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Business Management InternWalgreens May 2003 - Aug 2003Houston, Texas Area
Nichole Monroe, Pmp, Lssbb Education Details
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Marketing, Pharmacy
Frequently Asked Questions about Nichole Monroe, Pmp, Lssbb
What company does Nichole Monroe, Pmp, Lssbb work for?
Nichole Monroe, Pmp, Lssbb works for Pfizer
What is Nichole Monroe, Pmp, Lssbb's role at the current company?
Nichole Monroe, Pmp, Lssbb's current role is Portfolio Director | Sr Program Manager | Strategic Business Consultant | Management Consultant | Communications Consultant.
What is Nichole Monroe, Pmp, Lssbb's email address?
Nichole Monroe, Pmp, Lssbb's email address is ls****@****zer.com
What schools did Nichole Monroe, Pmp, Lssbb attend?
Nichole Monroe, Pmp, Lssbb attended University Of Florida.
Who are Nichole Monroe, Pmp, Lssbb's colleagues?
Nichole Monroe, Pmp, Lssbb's colleagues are Christian Sibonga, Martin Koos, Andrea Avila, Chantelle-Lee Barrett, Adetoun Durosimi-Etti, Misty Edwards, Chhanmony Yan.
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