Nichole Monroe, Pmp, Lssbb Email & Phone Number

Florida, United States

• Manage execution of Project deliverables across teams in an Agile manner to support the launch and releases of multiple Pfizer specialty products on the Amba Digital Health Platform.
• Owns Program content and leads efforts/partnerships to achieve RC approval for IT implementation including Concept Review, Modular submissions and RC plans that follow DRT Guidelines.
• Maintains close engagement and partnership with internal teams as well as external customers and agencies including Specialty Pharmacy Providers.
• Owns and maintains RC tracker and associated activities including engaging with brand, agency, and Business lead.
• Updates Project Sponsor, teams and technical resources on project status.
• Owns and provides guidance to the Product Manager/Product Owner, UX/UI regarding RC approved content and acceptable use in new features, content, resources etc.

Orlando, Florida

• Oversaw the deployment of large-scale healthcare strategic support programs nationwide to over 7,000 stores and 200 healthcare clinics.
• Led the corporate implementation team and collaborated with executives and field leaders to expand centralized pharmacy services into 29 states six months ahead of schedule, under budget, generating $30+M cost savings.
• Served as primary Implementation Manager while collaborating with over 19 remote teams and divisions.
• Designed and implemented a full-scale master project schedule with dependencies and communication plans consisting of multiple projects and components cascading from senior management to stores.
• Acted as Executive Business Owner for Hub Lite, delivering over $2M in FY21 Hub Lite service fees, mitigation of Brand GP/Rx challenges, along with the increase of market share and patient acquisitions.
• Oversaw COVID-19 agile response, providing support to in-store pharmacy teams and call center agents on COVID inquiries, eligibility/vaccine scheduling for customers, and bandwidth to administer vaccines.

Orlando, Florida Area

• Managed 2,000+ group supervisors, pharmacists, and pharmacy technicians to meet cost, quality, and service objectives.
• Led $500M+ projects that improved efficiencies through continuous improvement and innovation.
• Designed and successfully executed the Save-A-Trip Refills Medication Therapy Adherence program for chain wide rollout with 1M+patients enrolled achieving the highest 5-star rating.
• Maintained a consistent 80% fulfillment rate and handled 1B prescriptions and 9.5M inbound phone calls annually across the country, operating from 3 contact call centers.
• Created and implemented projects for pharmacy innovations saving $1.2+M annually.
• Developed dynamic algorithms in conjunction with IT to automate the resolution of 1K+ types of Third-Party Rejections resulting in 40% more efficiency and cost savings annually.

Orlando, Florida Area

• Led 500+ contact center employees across two departments (Pharmacists and Pharmacy Technicians) performing Third Party Insurance Claim Billing.
• Developed training and onboarding program for future leaders through a quarterly team leader mentorship program that produces 20% success rate.
• Set-up and maintained work-at-home environment for 500 team members located throughout the country to reduce cost-to-fill by $1M annually
• Excelled with initiative in transforming community pharmacy to a Well-Experience model by centralizing processes to promote efficiency and accuracy. Led teams to hit performance, quality metrics, and service level.
• Created recognition program for employees with top performance (Power Player & MVP). Employee engagement results improved yearly by >5%.

United States

Executive Assistant Manager in stores with sales of greater than $10M in the Tampa, Miami, Houston, and Orlando markets.

Gainesville, Florida Area

Houston, Texas Area