Nichole Monroe, Pmp, Lssbb Email & Phone Number

Florida, United States

Manage execution of Project deliverables across teams in an Agile manner to support the launch and releases of multiple Pfizer specialty products on the Amba Digital Health Platform.• Owns Program content and leads efforts/partnerships to achieve RC approval for IT implementation including Concept Review, Modular submissions and RC plans that follow DRT Guidelines.• Maintains close engagement and partnership with internal teams as well as external customers and agencies including Specialty Pharmacy Providers.• Owns and maintains RC tracker and associated activities including engaging with brand, agency, and Business lead.• Updates Project Sponsor, teams and technical resources on project status. • Owns and provides guidance to the Product Manager/Product Owner, UX/UI regarding RC approved content and acceptable use in new features, content, resources etc.• Responsible for managing and mitigating project Risks.• Supports Program Manager/Lead in planning and management reporting needs as required (updates/PPT presentations, etc.)• Develops teams to ensure dependencies, actions etc. are managed and completed.• Liaison between Program team/leadership, stakeholders and Scrum team.• Helps Scrum team remove roadblocks, if any, to achieve target goals/timelines.

Orlando, Florida

Oversaw the deployment of large-scale healthcare strategic support programs nationwide to over 7,000 stores and 200 healthcare clinics.• Led the corporate implementation team and collaborated with executives and field leaders to expand centralized pharmacy services into 29 states six months ahead of schedule, under budget, generating $30+M cost savings to the enterprise and enabling extraordinary customer care.• Served as primary Implementation Manager while collaborating with over 19 remote teams and divisions.• Designed and implemented a full-scale master project schedule with dependencies and communication plans consisting of multiple projects and components cascading from senior management to stores.• Acted as Executive Business Owner for Hub Lite, delivering over $2M in FY21 Hub Lite service fees, mitigation of Brand GP/Rx challenges, along with the increase of market share and patient acquisitions.• Oversaw COVID-19 agile response, providing support to in-store pharmacy teams and call center agents on COVID inquiries, eligibility/vaccine scheduling for customers, and bandwidth to administer vaccines. • Managed resource assignment, forecasting, budgets, scheduling, scope prioritization, resource & expense plans and change control while monitoring adherence to master timeline.• Communicated regular status updates to executive leadership team on progress, plan updates, budget spend and forecast utilizing the PMO program scorecard.• Built development of metrics to drive performance, efficiency and forecast improvements.• Ensured proper project closure including; lessons learned, transition to production operations support and final financial reporting.

Orlando, Florida Area

Managed 2,000+ group supervisors, pharmacists, and pharmacy technicians to meet cost, quality, and service objectives.• Led $500M+ projects that improved efficiencies through continuous improvement and innovation.• Designed and successfully executed the Save-A-Trip Refills Medication Therapy Adherence program for chain wide rollout with 1M+patients enrolled achieving the highest 5-star rating.• Maintained a consistent 80% fulfillment rate and handled 1B prescriptions and 9.5M inbound phone calls annually across the country, operating from 3 contact call centers.• Created and implemented projects for pharmacy innovations saving $1.2+M annually. • Developed dynamic algorithms in conjunction with IT to automate the resolution of 1K+ types of Third-Party Rejections resulting in 40% more efficiency and cost savings annually.• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.• Established corporate recruitment program for colleagues interested in becoming Certified Project Management Professionals (PMP) with 99% success rate.• Facilitated the launch of the first remote pharmacy kiosks.

Orlando, Florida Area

Led 500+ contact center employees across two departments (Pharmacists and Pharmacy Technicians) performing Third Party Insurance Claim Billing.• Developed training and onboarding program for future leaders through a quarterly team leader mentorship program that produces 20% success rate. • Set-up and maintained work-at-home environment for 500 team members located throughout the country to reduce cost-to-fill by $1M annually• Excelled with initiative in transforming community pharmacy to a Well-Experience model by centralizing processes to promote efficiency and accuracy. Led teams to hit performance, quality metrics, and service level targets daily. • Created recognition program for employees with top performance (Power Player & MVP). Employee engagement results improved yearly by >5%.

United States

Executive Assistant Manager in stores with sales of greater than $10M in the Tampa, Miami, Houston, and Orlando markets.

Gainesville, Florida Area

Houston, Texas Area