Nichole Moser Email & Phone Number

Dartmouth, NS, CA

Halifax, Nova Scotia, Canada

• Oversee the centralised renewals service for our group of companies selling 100+ software products to 20,000+ globally-distributed clients; under leadership, identify, implement, and steward strategies centred on.
• Researched, built, and deployed: -External AI agents to provide customer assistance for Renewals, Cancellations, and Legal requests. AI agents fine-tuned & trained to our unique business rules to ensure accuracy &.
• Implemented AI-driven sales support for real-time coaching, boosting playbook adherence and CRM data quality, significantly enhancing data-driven decision-making
• Achieved portfolio growth by introducing structured workflows and new GenAI & ML solutions to automate tasks, reduce staffing needs, and elevate deliverable quality.
• Lead 2 teams of globally distributed, remote teams to execute renewal processes; under leadership, team has achieved a near zero late renewal rate (quicker to improved cash flow) and an average net uplift per renewal.
• Partner with C-Level executives from Trilogy, Aurea, TelcoDR, IgniteTech to create valuable customer success strategies and data structures for targeted pricing.

Global

Commercient is a software company specializing in integrating ERP/Accounting data with CRMs and eCommerce solutions; retained as an Account Executive and promoted to Head of Sales in 2020, overseeing the management of the remote Account Executive Sales Team- Provided end-to-end oversight of all new sales processes: encompassing lead generation, validation.

Halifax, Nova Scotia, Canada

Trupanion is a medical insurance company for cats and dogs; within tenure, Atlantic Canada was recognized as Best in North America (for the first time in 16 years) due to the dramatic increase in sales performance and new market penetration- Served as a primary point of contact working with ~50 veterinary clinics; actively promoted the use and sales of.

- Following the successful acquisition of an underperforming kennel, rebranded and managed a highly successful business which operated at full capacity within first 18 months of ownership- As owner and primary operator, managed all facets of the business, including marketing, strategic alliances, accounting, payroll, and administration, as well as provided.

Regina

- Provided direct support to the CEO and oversaw day-to-day operations across all business functions during the CEO’s 6-month leave- Mentored and provided guidance to sales, production, and administration, establishing effective procedures and leading various process improvement efforts; achieved 18% annual cost savings in the initial 4 months through.

- Led the day to day operations of the Regina branch and specialized in Healthcare & Education industry sales in addition to corporate & technical sales to government and corporate clients; contributions played a key role in improving Regina branch's annual profitability and directly supported the branch achieving its highest performance in 2011- As the.

- Promoted to lead lease portfolio renewal strategy as Lease Manager, in addition to maintaining Finance Manager responsibilities- Contributions directly contributed to the lease renewal loyalty improving to 60% from 38% within 7 months, and the dealership achieving the highest renewal rate in Western Canada- Assisted top management with initiating efforts.

- Promoted to lead and manage all Sales Representatives, both internal and all sales channels; under effective leadership, the internal team, representing only 26% of our sales staff, achieved a remarkable 72% of new sales- Served as the first point of contact for all channel partners for sales support, initial and on-going training on products (software &.

- Created and executed numerous promotional campaigns; highlighted campaigns and outcomes included: "Cool, Classic Christmas at Cornwall Centre" campaign which increased traffic counts when other Centres suffered decreased; and the "Regina's Bachelor" campaign which dramatically increased awareness of Friday night operating hours and increased traffic well.

Vancouver, Canada Area

Bachelor Of Commerce, Marketing

Fine Arts, Graphics