Nichole M. Nowell Email & Phone Number

Assists the teacher in general daily classroom activities, help special needs students, and cares for their physical, emotional health and safety, affirming their abilities, and striving to promote dignity in all relationships.

Dracut, Massachusetts, United States

Adhere to the curriculum and lesson plans assigned by the regular teacher. Follow procedures and achieve lesson goals. Assign and explain homework.Oversee students outside of the classroom including in the hallways and cafeteria. Comply with all school regulations and policies at all times. Take attendance and document daily notes. Ensure classroom and work is kept clean and orderly. Oversee the normal classroom rhythms and activities. Compile a report for the teacher for when he/she returns.

Remote

Serves as lead point of contact for all customer account management matters. Builds and maintains strong, long-lasting client relationships with existing and new clients. Ensures the timely and successful delivery of our solutions according to customer needs and objectives. Clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders. Identifies areas of improvement to meet sales quotas and standards. Forecast and track key account metrics (e.g. client invoices and licenses). Prepare reports on account status for client services. Trains on previous and new software/hardware for all clients employees. Assist with challenging client requests or issue escalations as needed. Creates how to's for clients internal software and hardware uses (i.e how to fix outlook not sending and receiving, how to fix computer that is frozen). Also creates videos for internal staff on how to fix clients issues step by step. Maintains all client inventory and updated.

Remote

Works closely with clients to ensure their satisfaction by meeting their needs in a timely and satisfactory manner. Responsible for bridging the gap between sales and the Managed Services team. Partner with all clients via the phone and in person to assist them with a wide range of inquiries and sales. Provide excellent customer experiences by bringing warmth, energy and knowledge to each conversation. Execute foundational requests, develop technology acumen and communication skills. Analyze client questions and concerns, escalating problems to appropriate teams and handle service problems to the satisfaction of the client. Lead with a consultative mindset to help clients understand the foundational needs of their account. Respond to requests from clients and take the appropriate actions to meet their needs. Document and update the client records within the internal client relationship management (CRM) system. Manages in-bound and out-bound client inquiries and complaints and administration team. Assist with client documentation maintenance. Reviews all client invoices on a monthly basis for consistency and accuracy. Manages the sales queue and distribute tickets to the appropriate Sales Administrator.

Charlotte, North Carolina

Manages all projects for external clients with the implementation of technical systems, software, hardware solutions, phone system, office moves, O365 email migration, networking installs, server upgrades and Sharepoint migrations. Evaluates client needs, develops configurations that support business processes. Defines and executes on delivery and implementation plans. Provides training and end-user support during and after the implementation process. Provide assistance in scoping projects or developing proposals. Schedule all onsite implementations for all projects and opportunities to meet EOM budget.

Charlotte, North Carolina Area

Manage a 11 man team of Technical Support and Network Support specialists that provide end users assistance with technical and networking issues over the phone and in person. This includes maintenance, administration, and resolving issues related to the technology their customers use. As end user support I purchase computers and related technologies within budget guidelines if technical issues can't be resolved otherwise. Also perform tasks such as required maintenance, backing up files and performing installations on a routine basis. Other responsibilities I have include training users, and administration of best practices for the technology they support. Responsible for maintaining hardware and software within an organization or for instructing users in the installation of new software on their computers. As well as head up and lead all Technical IT project from on boarding to new equipment implementation.

Joint Base Mcguire Dix Lakehurst, Nj

Managed Information Technology and Information Security (IT/IS) support services for 21,000 users, including 88 mission partners and two remote sites across 42,000 acres. Led 10 and directly supervised five technicians responding to client level outage tickets on Microsoft Server 800 and Windows 7 local area and virtual private networks (LAN/VPN). Tracked project activities, reported progress and investigation results, and recommended action plans in collaboration with AF headquarters, military and federal clients, and contractors.* Mitigated 10,000 Air Force Network (AFNET) vulnerabilities while driving 2,000 IT repairs and 3,000 network definition updates — earning network validation, and empowering communications for 18,000 users. * Decreased Working Group action plan from 30 to five days — an 84% reduction in time — through decisive management and delivery of a $1.5M Voice-Over-Internet-Protocol (VoIP) project inventory of 1,500 phones to 23 emergency services.* Cut downtime by 75% with rapid certification of two Cyber Forensics Professionals (CFP) in two weeks, not two months.

Oversaw security and maintenance for $110M+ worth of IT inventory and 241 IT Asset Management System accounts. Led IT equipment inspection, troubleshooting, and repair as well as consignments to Defense Reutilization and Marketing Office (DRMO). Administered training programs for 387 IT Equipment Custodians (ITEC) and 151 Collateral Equipment Custodians (CEC). Ensured compliance with government mandates.* Achieved 99.4% operational availability rate for Joint Base IT equipment, tightly controlling $110M in Air Force IT inventory and a $32M equipment surplus. Validated 40 ITEC transfers, restructured 50 FSS/ITEC equipment accounts, and cleared $1.8M worth of IT inventory. Certified 87 Federal Supply Schedule IT Equipment Custodians (FSS/ITEC).* Saved more than $420k with base-wide IT equipment recovery actions: Intercepted and recaptured 157 disposal actions for AF Equipment Management System (AFEMS). Saved $4k in contractor costs after disposal of 115,000 pounds of defunct items. Reutilized $650k worth of IT equipment and turned in 200 assets after teaching three technicians to errors. * Recaptured $1.5M in contractor costs by using in-house labor versus contractor to conduct Land Mobile Radio (LMR) trunk site upgrade: Reprogrammed and allocated 918 radios, parsed 20 assets; and recycled 1,800 items.* Undertook three cross-agency assignments: Eradicated 16,000+ OSI/FBI vulnerabilities — with only eight hours of downtime — after identifying 372 non-compliant PCs and installing security patches. Eliminated disclosure threats by degaussing and sanitizing 325 DRMO-bound hard drives/devices. Prevented interruption of vital FEMA services by enabling network access for Hurricane Sandy staff and reallocating 10 PCs to Crisis Action Team. Debugged IRS Tax Center PCs and reutilized 20 systems worth $20k to enable processing of 1,600 State and Federal returns.

Nashville Military Entrance Processing Station (Meps) Nashville, Tn

Administered military entrance tests (MET) and evaluated Office of Personnel Management test administrators and sites. Provided testing and career result interpretations to 305 high schools located throughout 65 counties. Also served as IT Technician and Backup Payroll Assistant.* Ensured MET operational availability by replacing 24 computers; training four remote test administrators for Interactive Collaborative Assessment Test (ICAT) testing; and by self-training as Assistant Web Master to support MEPS web site. * Earned CompTIA A+ certification and was awarded Nashville MEPS On-The-Spot Award for IT work.

Point-of-contact (POC) for all IT/IS matters. Configured, installed, diagnosed, and repaired classified IT systems. * Enhanced unit combat effectiveness and intelligence-gathering capabilities with Secure Internet Protocol Router Network/Non-secure Internet Protocol Router (SIPR/NIPR) network upgrades — in only 3 days. Upgraded 350+ computers three months ahead of schedule and in 100% compliance with AF, MS Vista, and antivirus directives.

Provided 18 AF Staff Commanders and 380+ with personnel and computer support services. Accounted for IT hardware worth $200k+. Led and performed hardware and software diagnostics, repair, installation, upgrades, configuration, and operations management. Maintained 380+ NIPR and 40+ SIPR accounts.* Slashed detected network spyware/adware threats by 91%. Protected computers on Expeditionary Security Forces Squadron (ESFS) ADPE accounts from hackers by installing 77 Common Access Card (CAC) readers.

Bachelor’S Degree, Information Technology Bqq142 Insmq Bqq Insyq, 3.1

Associate Of Science (As), Information Management

Education record