Nichole Richards Email & Phone Number

Remote

- Innovatively develop a comprehensive range of courses spanning multiple university programs, including technology, medical, graphic design, and business, to cater to a diverse student body.- Implement adult learning principles as a foundational approach in the course design process, ensuring engaging and effective learning experiences.- Skillfully design courses for delivery in various formats, including fully online, hybrid, and instructor-led training (ILT), catering to diverse learning preferences.- Collaborate closely with Subject Matter Experts (SMEs), project managers, and content writer/editors to meticulously craft and deliver courses within specified timelines.- Conduct rigorous peer reviews of course content to uphold stringent quality standards and ensure alignment with educational objectives.- Proactively develop supplementary out-of-class educational resources tailored to meet the unique needs of a diverse student population.- Guarantee seamless alignment of course content with predefined learning objectives, fostering a focused and goal-driven educational experience.

Orem, Utah

- Spearhead the training and development of Admissions Consultants, Financial Planners, and First Impressions Coordinators to ensure unwavering compliance with corporate admissions policies, ACCSC accrediting standards, and adherence to procedures.- Diligently oversee and enforce the admissions process, financial aid completion, and acquisition of all required documents prior to student enrollment.- Drive campus enrollments to meet and exceed KPI metrics while optimizing lead generation through the strategic creation of marketing materials, active participation in marketing events, campus-hosted events, student engagement initiatives, and establishment of partnerships with local businesses.- Collaborate with the education department to enhance student retention rates, fostering a supportive learning environment.- Vigilantly monitor and analyze graduation rates, employment rates, default rates, and attendance records of the current student population to ensure continued success.- Conduct in-depth interviews with potential students to assess their potential for success at the college and within their chosen program.- Guide students through the completion of FAFSA, financial plans, and ensure the completeness of essential documents for each student.- Lead entrance and loan counseling sessions, equipping students with comprehensive knowledge about their financial obligations when securing federal funding and loans through the college.- Champion the launch of a groundbreaking remote agent initiative, driving comprehensive training, script development, and conducting extensive in-person and remote training for admissions consultants and financial planners.- Facilitate student enrollment following meticulous document verification within student accounts.- Proactively follow up with students and parents when necessary, ensuring that financial aid files are promptly completed.- Successfully increased the cure rate for delinquent accounts to an impressive 52%.

Provo, Utah Area

- Led the development and establishment of a robust GED Service, overseeing key responsibilities including teacher recruitment, curriculum provisioning for students and staff, lesson plan formulation, and community outreach efforts to attract potential students.- Conducted comprehensive pretests and post-tests to evaluate students' readiness to pass the GED exams, facilitating data-driven educational planning.- Instructed and provided tutoring in Reasoning through Language Arts, Social Studies, Science, and Mathematics courses, ensuring well-rounded and effective learning experiences.- Meticulously recorded and tracked student scores, compiling vital data related to course completions, GED exam success rates, and GEDs awarded.- Achieved a remarkable 120% year-over-year growth in the GED Service, attesting to its exceptional success and expansion.- Devised and crafted curriculum for Reasoning Through Language Arts and Science class packets and assessments, while also contributing to the revision of Mathematics packets for enhanced educational content and outcomes.

Provo, Utah Area

- Cultivated strong rapport with potential students, delving deep into their challenges, fears, motivations, and future aspirations to evaluate their compatibility with the college and degree programs. This was achieved through comprehensive interviews, probing questions, and engaging PowerPoint presentations.- Ensured the completion of all required paperwork within specified timeframes, encompassing transcript requests, financial aid documentation, enrollment agreements, and scholarship applications, including essays for each prospective student.- Proactively followed up with students, providing the necessary support and information to instill confidence and commitment as they embarked on their college journey.- Reached out to potential students who deferred their enrollment, gauging their interest in pursuing education with the college at a later date.- Maintained ongoing communication with referrals, evaluating their interest in continuing their education journey.- Played a pivotal role in planning and organizing monthly new student orientation programs, enhancing the onboarding experience for incoming students.- Monitored students' progress through the initial module of their education, ensuring consistent attendance and completion of homework assignments.- Actively participated in outreach events aimed at promoting the college, thereby expanding its reach and impact.

- Managed a diverse workforce in the Connectivity Business Group (Computers, Tablets, Best Buy Mobile, MP3), overseeing talent processes, recruitment, and promotions, resulting in $34 million in revenue and $31 million in margin.- Prioritized workforce diversity and reduced turnover while fostering a robust talent pipeline.- Provided timely feedback and coaching to direct reports, ensuring performance development, labor productivity, and fiscal responsibility.- Drove key performance indicators by monitoring employee metrics, improving selling skills, customer interactions, and merchandising readiness.- Executed Business Guide strategies for operational results and growth objectives, achieving top-100 status out of 1,095 stores.- Developed Mobile Managers across Utah and Idaho, maintained compliance with company policies, and increased customer loyalty.

Sandy, Ut

- Managed the store to achieve financial performance goals, ensuring fiscal responsibility through labor productivity, minimizing write-offs, and reducing Margin Erosion.- Orchestrated effective training, performance management, and development of associates in alignment with Best Buy's sales operating model, enhancing their ability to address customer objections, maintain brand loyalty, uphold department standards, and meet sales targets.- Upheld high standards for visual presentation, store layout, and planograms.- Forged key partnerships within the district and the company to enhance financial performance.- Trained and developed new Mobile Managers in both financial and operational aspects.- Transformed a previously underperforming team into a consistent top-100 store, achieving a remarkable 5th rank within the company in October 2012.- In 2011, achieved sales totaling $1.3 million, followed by $1.5 million in sales in 2012.

- Fostered and sustained professional relationships with accounts, including sales managers, district managers, and associates.- Utilized these relationships to drive sales, secure additional in-store product placements, and expand merchandising space.- Provided comprehensive training to accounts on products, promotions, business practices, and sales techniques, with the creation of daily training binders for each account.- Successfully launched new national accounts, including Walmart, Best Buy, Target, and Dollar General.- Innovatively designed incentives and contests tailored to each account to boost sales.- Actively participated in various events, including Rail Jam at the University of Utah, Utah County's Festival Latinoamericano, Brigham City Peach Days, and numerous table events at specific locations.

Lindon, Utah

- Crafted innovative lesson plans for 230 eighth-grade U.S. History students, including two honors preparation classes.- Implemented effective classroom management strategies, including structuring and organizing the classroom, determining seating arrangements, taking attendance, and providing daily agendas.- Successfully managed behavior by enforcing rules through positive reinforcement, modeling expected conduct, and addressing behavioral issues with direct communication, parent-teacher conferences, and the implementation of behavior contracts involving students and parents.- Facilitated social skills development by promoting interpersonal relationships among students, fostering social skills through group work, modeling appropriate behavior, and encouraging healthy interactions with peers.- Collaborated with both administration and teachers across different grade levels to ensure a cohesive core curriculum in the history department. This involved regular weekly meetings and monthly teacher professional development days.- Maintained open lines of communication with parents and the community through daily emails, nurturing productive working relationships and support systems for students beyond the school environment.

- Orchestrated the planning of sixteen clubs annually, overseeing the hiring and training of club leaders for each.- Successfully recruited participants and marketed the program to the community.- Managed enrollment, maintained medical documentation, and diligently handled financial records. Additionally, efficiently took attendance, conducted fire drills, and devised activities in compliance with the Safe Passages Grant agreement standards.- Spearheaded the planning and execution of the Lights On! Afterschool event, attracting over 500 attendees from the wider community in both October 2007 and October 2008.- Maintained certification in CPR and First Aid, acquired in August 2007.- Skillfully created bi-annual and annual reports, while also administering student and parent surveys to enhance program effectiveness and engagement.

Substitute teach English, History, Math, Science and Elective classes 7th-9th gradeGrade assignments and administer exam

- Conducted research on noteworthy green-funded HUD building projects and authored articles for publication on the HUD website, effectively raising awareness about government funding for green initiatives nationwide.- Collaborated on the revision and formatting of the new Flood Insurance Policy within the Code of Federal Regulations for HUD.- Skillfully designed a comprehensive Flood Insurance Policy tutorial using PowerPoint, which was broadcasted to Regional and Field Offices throughout the country, ensuring consistent understanding and adherence to the policy.

Masters Of Science, Instructional Design And Technology

Ba, History Teaching, Minor: Anthropology