Nichole Rich Email & Phone Number

Denver, Co, Us

Greater Denver Area

Responsible for field inspections and damage assessment after natural disasters for both commercial/large loss and residential properties. Worked closely with law groups, and public adjusters to represent the property holder in order to assist in creating an accurate assessment of the storm related damage to their property.

Englewood, Colorado

Responsible for leading a team of up to 25 employees through the daily and CAT property insurance claim process. This included scheduling and running the inspection, writing the estimate for the damage to the property, follow up for policy holder decision, processing needed supplements through production and job close out. Time management and communication skills were necessary to assist my team members through obstacles they met throughout their day. Efficiently updating my team on the constantly changing realm of property insurance claims took mentoring with confidence and patience. My management span saw two storm seasons and one hurricane season requiring close partnership with nationwide insurance carriers such as Allstate, Liberty Mutual, Safeco, American National, The Hartford and Metlife.

Houston, Texas Area

Approached customers with kindness and confidence in a sale capacity. Learned to ask open ended questions and lead conversations to help determine and fulfill customer's needs with Apple and 3rd party products. Received and directed customer phone calls. Worked through higher traffic during holiday seasons and product launches. Dealt with large monetary transactions. Received, organized and stocked inventory from freight shipments on a daily basis. Provided feedback to peers and leadership and welcomed feedback as opportunities for growth.

Bryan/College Station, Texas Area

Used Microsoft Office programs everyday. Was responsible for scheduling shifts for two bars amounting to roughly 75 employees each week. Itemized sales from every cash register feed for both bars then proceeded to determine each bar’s revenue, cost percentages and sales tax. Kept track of employee performance reviews. Trained new office staff. Completed legal paperwork with all newly hired employees. Politely and efficiently answered phones and directed calls. Proficient in the use of office appliances such as; industrial copier/fax/scanner, employee manual binder, large scale paper slicer and computers (both Mac and PC).

Bryan/College Station, Texas Area

Was skilled at fast, positive and appropriate beverage concoction. Highly trained on cash register use. Worked long and strenuous shifts in a high volume and high pressure atmosphere. Learned to defuse tense situations with subjects that were not always aware of their surroundings. Led fellow employees through day and night shifts. Responsible for opening and setting up the bar in the afternoon and cleaning and shutting down the bar in the morning. Was held accountable for all cash registers at the beginning and the end of a shift. Counted register bags and refilled bags as needed, along with filling out bank deposit slips and making deposits.

Bryan/College Station, Texas Area

Responsible for all daily calls, including but not limited to; follow up calls, missed appointment calls, day out reminder calls, week out reminder calls, vaccine status calls, and client connection calls. Responsible for the upkeep and cleanliness of the front lobby and its welcoming appearance. Able to check clients and patients into the hospital and take them into a room. Checked clients out of the hospital and received their payments for hospital services. Familiar with any office materials, such as; printer, scanner, computer, calculator, hole puncher, stapler, etc., used within any given shift. Able to open and close the hospital while following all opening and closing duties. Maintained a calm and collected appearance in front of difficult clients and or patients. Handled emergency cases in the most kind and efficient way possible.