Nichole Wallace Email & Phone Number

United States

United States

Salinas, California Area

• Site Administrator (2015 – Present)Supports Site Manager as well as field supervisors, warehouse manager, warehouse assistant and a staff of forty four field technicians. Provides office services by implementing.
• Answer the telephone and assist the caller to the appropriate staff as needed.
• Provision technicians by adding or removing them from the routing board.
• Audit and correct time-cards as needed.
• Track all technician call-outs, fleet/vans when they are in the shop for repairs, and safety related issues both personal injuries and motor vehicle injuries.
• Attend weekly staff meetings taking meeting minutes. Provide final draft of minutes within 24 hours after.

Salinas, California Area

• R.E.T.A is a not-profit organization. I supported the Executive Director and office personnel by providing general office support and customer service.
• Answer multi-line telephone calls from customers updating their member records as needed including individual, corporate and new members. Assisted the caller to the appropriate staff as needed.
• Record cash, purchase orders and credit card payments for new and renewal membership.
• Generate and distribute invoices as needed for annual membership dues and on-line training courses.
• Assist as needed with taking and processing training material orders including with completing order forms, processing/posting payments, and preparing shipments.
• Assist with input/reconciliation of payments made to RETA.

Salinas, California Area

• Support Senior Director as well as a staff of thirty nine employees across multiple times zones. Provides office services by implementing administrative systems, procedures and polices, and monitoring administrative.
• Schedule meeting requests from Senior Director and/or staff across multiple locations and time zones.
• Prepare travel arrangements using our online travel agency for flights, car rental and hotel accommodations.
• Prepare and submit expense reporting for travel to be sent off to the Accounts Payable Department for employee reimbursement.
• Submit signed off invoices (cellular phone invoices, membership invoices, software invoices.) from Senior Director to Accounts Payable Department
• Process confidential information such as HR related issues for employee job titles and pay changes.

Salinas, California Area

• Handled incoming mail from credit card customers disputing charges on their credit card statements.
• Communicated with merchants regarding customer complaints.
• Ordered copies of receipts or signed contracts from the merchant’s bank.
• Helped co-workers as needed. Assisted in determining how to handle dispute cases such as services not being rendered.
• Routed documentation to other departments such as the fraud department when three or more transactions were being disputed. Assisted accounting department as needed.
• Answered incoming telephone calls being routed from the customer service department. Assisted customers disputing charges. Advised customers what documentation was needed in order to provide best practices.

Salinas, California Area

• Answered telephone calls from customers regarding the credit card.
• Activated new credit card accounts.
• Submitted credit line increases when customers needed to make big purchases.
• Submitted requests for customers to lower their annual percentage rates.
• Closed customer credit card accounts upon their request.

Education record

Education record