I work to create an engaging work environment for all employees, championing the employee experience by being the go-to person for people-related questions, supporting people processes, and ensuring the team meets in-store learning initiatives. An expert in the store people ecosystem and put the team experience first.

Responsible for creating an effective schedule, through consistent and dynamic resource planning. I strategically schedule staff to support the needs of customers, while balancing the needs of every employee.Responsible for:- Creating timely, consistent, fair, and flexible schedules for the store, supporting the employee experience;- Partnering with the leadership team to advise on how current availability trends impact scheduling performance;- Building manager schedule frameworks, under the direction and final approval of the Store Leader;- Providing analysis, insights, and recommendations to leadership on resourcing trends to optimize customer-facing hours in all areas;- Maintaining subject matter expert knowledge of the scheduling system;- Ensuring schedules comply with scheduling rules, and store policies and procedures;- Identifying and recommending daily staffing, scheduling and zoning changes;- Attending and participating regular training and implementing scheduling updates;- Data entry tasks, as required.

Management of all repairs, optimising the productivity of the Genius Technicians, and enabling efficient and superior customer service.Responsibilities includeD prioritising repairs; managing customer contacts; allocating, stocking and maintaining parts; responding to safety issues and hazardous materials; managing efficiency of technicians; managing short and long term departmental goals; reporting department metrics to senior management.