Managing Director in charge of our MarTech & Modern Marketing Transformation capabilities

Principal Consultant at DMW Group specialising in a number of areas of technology delivery.Project & programme management experience: 10+ years’ experience delivering multiple complex digital transformation programmes including Salesforce Service Cloud, Adobe Marketing Cloud, numerous other SaaS solutions and 2 big data programmes based on Hortonworks.Cloud: Experience working with AWS, Azure and Google cloud platforms on multiple projects.Big data: Josh is an experienced manager of big data projects, having setup and run multiple teams across two organisations and programmes. I have advised on direction & strategy pulling together transformation roadmaps. I have built big data teams from the ground up. Experience with Hortonworks, Elastic Search, Kibana, Talend, Mulesoft. Experience building and working with data quality / assurance teams.Change management: expert at managing change around technology deliveries, often driving the business strategy based on technology trends in the market. Experience in running global rollout programmes ensuring business value is maximized via good quality change, training and comms plans. Agile delivery: Expert agile delivery manager having led an agile programme in a pod configuration with 150+ people. I am highly proficient at building agile teams from the ground up. I have led agile architecture forums and am often sought out for my advice on architectural decisions and strategic direction.Technology competencies: Expert in Salesforce Service Cloud, Adobe Marketing Cloud & big data along with a good general understanding of programming languages, databases, data analysis, operating systems, networking technologies, web development etc.Business functional experience: I have worked in multiple functional areas including Marketing, Customer Service, Regulatory Compliance, Creative Media & Proposition Development.Industry experience: Consumer Packaged Goods, Retail, Telecoms, Banking.

A number of roles largely across CPG & Retail sectors specialising in customer experience, marketing & technology delivery.Sector experience in: Retail, Consumer Goods, TelecomsExperience in: Project Management, Customer Experience Analysis, Customer Journey Mapping & Optimisation, Story Development, Business Analysis.Experience rolling out marketing, sales and service cloud portfolios.Trained & experienced in a number of delivery techniques: Scrum, Agile, Lean, PRINCE2Education: MEng Computer System Engineering, University of Bristol

A number of roles largely across CPG & Retail sectors specialising in customer experience & technology delivery.Sector experience in: Retail, Consumer Goods, TelecomsExpert in agile delivery, global technology rollout and customer serviceExperience in: Project Management, Customer Experience Analysis, Customer Journey Mapping & Optimisation, Story Development, Business AnalysisTrained & experienced in a number of delivery techniques: Scrum, Agile, Lean, PRINCE2Education: MEng Computer System Engineering, University of Bristol

I project manage the operational readiness programme for BT Sport, which includes readiness across sales and service centers, supplier deliveries, technical capability, internal and external communications.Responsibilities:-Creation of a fully end to end operational readiness plan across multiple lines of business-Coordination and management of over 20 workstreams each led by a general manager-Weekly project reporting to Managing Director level-Management of the BT Sport operational readiness ACRI log which successfully passed audit by BT Group-Project management of internal communications plan across BT Group-Production of MIS reporting data for MD level Sports Time Operational Board

Project managing all new BT Infinity products and major changes into the Customer Service Operation.Responsibilities:• Define trial phases with entry/exit criteria and quality gates to deliver a new product into the operation via staged volumes controlled processes• Training for call centre staff• Development of processes and procedures for agents to diagnose issues or assist with customer orders• Business planning for customer service staff• Project status reporting and communication to Managing Director levelKey deliverables• Smooth launch of BT Infinity 2 (76Mb) into customer services and the market. Handover to in-life operations once Pilot phase complete at around 800k customer base• Launch of BT Infinity 160Mb Fibre the Premises product.

Delivery of a multicast IPTV platform to enable BT to broadcast a range of TV channels, including a new Sport channel.As a CE lead my main responsibility is to translate customer requirements from the Product Line and plan them into deliverables (stories). My main focus and direct responsibility is to manage user requirements and stakeholder engagement.My key deliverables have been:• Delivering TV Connect (worth £343m NPV over 10 years to BT Group) from Concept to Service Trial • Successfully delivering over 1000 requirements from our Media and Broadcast specialist unit, plus around 600 Operational requirements across 4/5 stakeholder groups. Outcome – start service trial on time. Means enough time to finish before customer trial and launch before we want to• Completed several Rapid Impact Assessments (RIAs) to support the product line roadmap• Completion and successful authorisation (by the IDIB) of the product development investment proposal for the TV Horizontal• Management of a £25m budget over 2 years to within 2% variance vs forecast• Development of the Quality of Experience T2R strategy for TV Connect to enable a customer experience glidepath to be defined and implemented.

4 roles completed accross the business:1) Implementing a new Operating Model2) BT Vision Software Development, including iPhone development3) Wholesale TV Propositions team4) Product Development manager for BT Wholesale TV