Nicholas Jonson Email & Phone Number

I am passionate about providing quality technical support and hosting services to our 1000+ clients, I am dedicated to ensuring the highest level of customer service. My experience includes:• 10 years of knowledge & experience with Windows and Mac OS troubleshooting and support (predominantly Microsoft)• 8 years of experience in a support role managing a ticketing queue• 8 years experience with general networking technologies (WAN, LAN, WiFi, DNS, DHCP, etc.)• 5+ years managing Google Apps (mail, calendar, docs, etc.) in a business environment• 5+ years using, training and developing in common enterprise and open-source content management systems (e.g., Sitefinity, Kentico, Sitecore, Wordpress, Drupal, Magento and others).• Excellent communication and customer service skills and a natural affinity for technology.Why I am a valuable team member:• comfortable and willing to be a hands-on contributor• skilled at explaining technical problems and issues succinctly and clearly • strong track record of successfully overcoming technical and support challenges, both internally and externally• communicates effectively across multiple departments and customers• enjoys the challenges of working through technical requirements and concerns with customers and staff• thinks outside the box in delivering new services and coming up with innovative ways to better the IT experience for customers and staff• has the ability to shift gears at a moment's notice• strong, confident, and exacting writer• works closely with all internal staff, especially project managers and the development team

Listed skills include Web Development, Training, Sql, Networking, and 6 others.