Nick Augustyniak Email & Phone Number

Buffalo, New York, United States

• Created 2 industry 1st which included, Cisco DUO renewals and Cisco MSLA Umbrella through D&H cloud marketplace which generated $160,000 in revenue with a growth of 400% in the first year• Created and lead monthly calls with Cisco, and ALSO on projects, and implementations that enhance products and processes that have led to a 400% growth YoY in revenue, and a 70% growth YoY in partner sign ups on D&H cloud marketplace• Successfully manage the relationships with D&H cloud platform provider ALSO, and Cisco with continuous communication on platform implementations, and product/process improvements that lead to 5 new process improvements and 3 new product deployments• Developed and maintained internal processes around product pricing, cloud marketplace ordering guidelines, billing/invoicing, and marketing campaigns• Created and maintained reporting around revenue, marketing campaigns, and growth• Effectively bridged the communication gap between Cisco and cloud marketplace platform provider ALSO which created 400% growth in revenue• Enhanced D&H cloud marketplace product portfolio with new products - Cisco Secure Endpoints, Cisco DUO and renewals, and Cisco MSLA Umbrella• Subject matter expert around Cisco on the cloud marketplace – pricing models, collateral (partner facing), platform interface, ordering, issue resolution (orders, platform)

Buffalo-Niagara Falls Area

Buffalo/Niagara, New York Area

• Manage Southern region of the US totaling over 400 accounts which has 5 of the largest revenue partners within Ingram for Cisco Smartnet business• Grew non-transacting account run by 5% YOY by working with inside sales team to understand the partners business needs and creating a strategic plan to engage the partner• Created and deployed new marketing campaign with Cisco for AutoQuoting which increased click rates by 10% in 3 months• Efficiently work with field reps to understand the partners business asks and how Ingram can better service the partners which increased market share by 5% • Created and deployed Cisco Smartnet renewal reports for partners that create business conversations and revenue for Ingram Micro• Effectively bridged the gap with partners on process within Ingram Micro on quoting, technical questions and ordering to build a more streamlined partner experience• Hold monthly forecasting calls with partners to understand opportunities that will generate revenue for Cisco and Ingram Micro

Williamsville New York

• Managed 13 US territories along with 6 Canadian territories totaling over 350 accounts• Grew account run by 10% in less than 1 year• Grew Canadian accounts by 24.2% in 2017• Developed and maintained detailed understanding of APC discounts and products which created positive ROI and YOY growth of territory• Created and deployed APC “Discount Cheat Sheet” for all sales reps to drive partner enablement• Developed and managed initiative to link Ingram, Cisco and APC AIP discount through reports to drive revenue for Ingram Micro• Created APC training manual for 2 new hires to accelerate their ramp up time• Completed over 50 Ingram Micro trainings to continuously educate and further my career development• Active member of Associate Pillar to better the workplace lifestyle for all employees

Buffalo-Niagara Falls Area

• Lead and grow marketing campaign for all North America in recruitment for golf industry job postings• Create marketing campaigns and deploy them through social media platforms (LinkedIn, Facebook, Twitter, and Instagram• Drive engagement by researching open positions through various job boards and calling/emailing the employers to educate them on how our services can benefit their hiring needs

Depew Ny

• Oversaw and managed the relationship between HSBC and Oberthur Technologies of America Corp which manufactures and personalizes credit and debit/ATM cards to over 500,000 HSBC customers annually. • Developed a forward-looking document that incorporated product level forecast to predict inventory on-hand balances. This reporting was critical in mitigating cardholder risk and reducing operating expenses.• Proactively managed a process to ensure that all fulfillment materials were regularly updated and compliant with bank and governmental regulations• Developed monthly metrics and analytics for review with senior management and the product owners. This data positioned our team with a high level of ownership over the process and the business drivers within it.• Manage 2 offshore teams (10 employees) which provide support to our back-office team within Cards and Loans. Oversee day to day operations, create and maintain procedures and data spreadsheets, facilitate weekly calls to ensure PLA (Performance Level Agreements) and global requirements are being met, and reduced FTE by implementing process improvements that created a save of over $100,000.• Collaborated with offshore teams to improve tracking spreadsheet for work completed daily/weekly/monthly for auditing purposes. • Managed and maintained paper and plastic stock worth over 1 million dollars. Created process improvements to better manage inventory levels to reduce storage costs and waste.• Created and managed project for over 1 year to reduce the cost of credit and debit card expenses throughout all touch points. Result was a save of over $200,000 combined.

Depew, New York

• Monitored day to day high risk transactions for HSBC’s Premier cliental which included analyzing customer transaction data, and verifying trends within in the global market. Interacted directly with customers to promote HSBC’s policy of safeguarding customers and their relationship. • Worked with Fraud Detection Management to create and improve procedures and process flows across the department to promote a more unified outlook for all employees under the Fraud Detection umbrella. • Created cross-training framework for Fraud Department to utilize.

Buffalo, New York

• Assisted customers with questions about documentation needed for loan modifications by working with loan document analysis team to review documents submitted by customers and notating customers’ accounts.

Buffalo, New York

• Assisted in organizing and coordinating work orders for clients to be completed by unpacking, sorting, and packaging merchandise to be shipped out.

Hamburg, New York

• Supervised day to day operations of over 10 employees which included scheduling, golf car fleet management, and promoting positive work environment.• Organized tournaments for members and outside groups (up to 200 participants) to enhance revenue for the club and promote a positive experience.• Developed a market strategy for golf shop inventory by collaborating with the membership on what they would like to see and price points. • Promoted and improved junior golf structure to include more “out of the box” methods to entice more participants and grow the game.

Hamburg, New York

• Supervised day to day operations of over 10 employees which included scheduling, golf car fleet management, and promoting positive work environment.• Organized tournaments for members and outside groups (up to 200 participants) to enhance revenue for the club and promote a positive experience.• Developed a market strategy for golf shop inventory by collaborating with the membership on what they would like to see and price points. • Promoted and improved junior golf structure to include more “out of the box” methods to entice more participants and grow the game.