Shift Supervisor
Current• Security guard duties - vehicle and pedestrian access control, conducted vehicle checks, verified identification using identification cards, badges, biometric automated records and verbal questioning. • Managed modernization and standardization projects to update the database used by the Global Security Operations Center (GSOC) for remote site alarm monitoring and guard dispatch, edited and maintained the templates used for such contact lists, initiated correspondence with GSOC customers to request individual contact list updates, and tracking update requests. • Assisted high-level customers with alarm system troubleshooting and issues.• Advised and instructed junior GSOC officers via complex problem-solving scenarios.• Set training standards including authoring certification checklists to ensure all GSOC officers have full connectivity and access to alarm monitoring systems required for 24/7, 365 coverage of client properties. • Developed policies and procedures used by GSOC officers in response to client requests.• Regularly met with client security leadership to analyze responses to recent events and develop plans for future.• Maintained GSOC readiness for emergency situations.• Assisted with VIP visits from the CEO of Leidos, the Board of Directors, and Governor Larry Hogan.