• Built Technical Support operations in South Africa, 38% reduction in staff overheads, 24% increase in customer satisfaction within 3 months.• Consolidated 4 independent Support pipelines and reduced 1400 unresolved cases to 120 in 3 months.• Primary technical advisor, driving product enhancement through proof of concept deployments, and actively collaborating with the CEO on significant commercial ventures.• Embraced the opportunity to provide mentorship to internal teams.

• Demonstrate and deploy social engineering programs (Pre/Post Sales).• Manage security awareness programs for banks, airlines, government entities and financial institutions.• Threat researcher and developer of simulated attack strategies, tailoring security awareness programs related to current exploits.• Work closely with the Content teams to create security awareness training templates.• Enabled Solution and Commercial teams to better demonstrate our products by creating… Show more • Demonstrate and deploy social engineering programs (Pre/Post Sales).• Manage security awareness programs for banks, airlines, government entities and financial institutions.• Threat researcher and developer of simulated attack strategies, tailoring security awareness programs related to current exploits.• Work closely with the Content teams to create security awareness training templates.• Enabled Solution and Commercial teams to better demonstrate our products by creating internal guides, technical handbooks and video repositories. Show less

• Built Technical Support operations in South Africa and India.• Deployed new Service Desk operations, implemented automations and created Service Level Agreements.• Technical advisor to the Product Manager and CTO.• Evaluate and respond to RFI/RFP requests

• Demonstrate and deploy application security training (Pre/Post Sales).• Manage application security awareness programs for banks, airlines, government entities and financial institutions.• Administrate the creation and rollout of SCORM content.• Established a continuous feedback loop between customers and content teams for OWASP categories.

• Primary escalation point, driving Proof of Concept demonstrations and writing internal technical documentation.• Assisted clients including governments, banks, and enterprise-level entities with integrating architectures to encrypt, authenticate, and protect data integrity.• Proud recipient of the highest customer satisfaction award in 2021.

• Managed Level 2 escalations, technical writing, certificate revocations and new-hire training.• Recipient of two awards for performance and customer satisfaction metrics.

• Supported clients with the implementation of SSL, Code Signing, and User Authentication certificates.• Highest rated Analyst for customer satisfaction.

- Created and implemented a strategy for manufacturing Eyewear and Jewelry with additive manufacturing- Built all manufacturing machines to reduce importation costs by 62%- Created the first Eyewear/Jewelry brand to produce products from ethically sourced animal bone and horn- Developed in-house Electro-plating facility to plate Gold, Rose Gold, Silver, Ruthenium- Developed in-house precious metal casting facility