Nick Bernard Email & Phone Number

An accomplished professional with broad expertise in building long-lasting relationships with internal, external and global customers. Proven management skills with leadership and vision. Highly organised, analytical and a natural problem solver in order to re-work situations ensuring minimum impact on the business or customer. Commercially focused and committed to achieving targets and delivering exemplary customer service. Proactive individual with a desire to succeed.• Account management and SME adviser to key business executives helping them succeed in their business.• Ensure the timely and successful delivery of solutions according to the customer needs and objectives. Project coordination with multiple third parties ensuring a smooth and seamless delivery. • Ability to deliver contractual KPIs on customer satisfaction, retention and product feedback.• Significantly improved absence results and staff turnover. This was achieved by improving staff communication and developing team morale.• To manage and control the team to ensure the provision of service excellence in line with agreed service levels.• Development and implementation of policies and procedures that enable operational excellence and improve customer satisfaction. This included the development of a customer self-support portal.