I have around 20 years experience in the IT Operations industry rising quickly through my roles and responsibilities at the companies I have worked for. I have achieved this through hard work, dedication to the purpose and commitments of my employers and a passion to deliver excellent service to my clients and customers. ITIL CERTIFIED:ITIL Foundation v3ITIL Intermediate: Continual Service ImprovementITIL Intermediate: Service OperationsITIL Intermediate: Service DesignI started my career as a hardware support engineer and absorbed everything and anything I could along the way, through senior support roles and leading my own teams of engineers/analysts. I have always been flexible and adapted quickly to fit comfortably in the various environments I have been lucky to work helped by working in many outsourced environments for a number of years.Along the way I have made many great friends and enjoyed working closely with countless fantastic professionals who I would hope would say the same about myself. I like to think 'relationship building' is a skill I possess and enjoy the benefits gained from building bridges with colleagues and customers.I am currently managing a team of service desk/desktop support engineers at the Royal College of Surgeons of England. This charity, education and public sector organisation is a very prestigious name in the medical world and is committed to enhancing the surgical care, expertise and standards of our surgical professionals in England.My team is responsible for 1st, 2nd line support and desk side support in a primarily Windows based environment. We offer support to both internal staff, surgeons, a high volume of VIP's, Surgical Speciality Associations and members of the public. Be them museum or library visitors, hotel guests or customers of our extensive events schedule. The team and department host and support over 350 users and well over 50 applications and systems, both bespoke and off the shelf.