Nick Binks Email & Phone Number

Manchester, United Kingdom

• Led a team of up to 60 call centre advisors within an FCA regulated environment.
• Delivered a high level of performance across multiple products within a regulatory framework, including debt management, utility switching, banking, home and life insurance.
• Full accountability for departmental budget and P&L, reporting into Managing Director.
• Experienced in managing multiple campaigns on inbound / outbound dialler along with analysis of data and forecasting
• Project managed the formation of the Vulnerable Customers Team, and chaired the review meetings and heavily involved with process and policy changes.

Manchester, United Kingdom

• Took over an underperforming contact centre, implementing KPIs, creating positive cultural changes and a system of performance management providing clarity for both employees and management.
• Increased FTE from 30 to 95 plus 5 sales managers, responsible for coordination and selection criteria for recruitment.
• Implemented leadership strategies and developing manager programs with clearly defined progression paths.

Manchester, United Kingdom

• Responsible for 4 teams of new and existing sales advisors, delivering stretched KPIs through robust performance management.
• Actively involved in the recruitment process for sales advisers including assessment centres, selection criteria, interviews and continuous development programmes.
• Delivered improvement of over 50% for regulatory compliance through utilising effective coaching techniques and principles of NLP.

Responsible for specialist sales teams (outbound / inbound) and underwriting teams delivering an average of £5m turnover per month, reporting to the managing director.Achieved 20% increase in conversion through challenging KPIs and highly effective performance management.Created and implemented successful employee advocacy scheme across the.

Leisure & hospitality business established by Paul Heathcote, a Michelin star chef. Heathcotes is the only restaurant company in the UK with a Best Companies 1 Star AccreditationIncreased gross profits by over 25% within 3 months of assuming role of general manager and took the lead position in the Heathcotes Group. Generated a gross annual turnover of.

Reporting into operations director, overseeing sales, customer service and training departments.Involved in the project management and set up of two contact centres and a virtual home working network.Responsible for the recruitment of sales advisors and team managers, co-ordinating the candidate selection criteria, assessment process and interviews.Manage.