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A highly capable and focused individual, with over 15 years of management experience gained in senior sales and customer service roles. • Inspiring and developing teams and managers (up to 10 direct / 110+ indirect reports).• Developed and implemented customer journeys, focusing on customer centricity, optimizing
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Head Of Contact Centre - Financial ServicesBaines & Ernst Nov 2013 - Aug 2017Manchester, United Kingdom• Led a team of up to 60 call centre advisors within an FCA regulated environment.• Delivered a high level of performance across multiple products within a regulatory framework, including debt management, utility switching, banking, home and life insurance.• Full accountability for departmental budget and P&L, reporting into Managing Director.• Experienced in managing multiple campaigns on inbound / outbound dialler along with analysis of data and forecasting• Project managed the formation of the Vulnerable Customers Team, and chaired the review meetings and heavily involved with process and policy changes. -
Head Of Sales - Financial ServicesMoney Debt And Credit Group Plc May 2012 - Sep 2013Manchester, United Kingdom▪ Took over an underperforming contact centre, implementing KPIs, creating positive cultural changes and a system of performance management providing clarity for both employees and management. ▪ Increased FTE from 30 to 95 plus 5 sales managers, responsible for coordination and selection criteria for recruitment.▪ Implemented leadership strategies and developing manager programs with clearly defined progression paths. -
Senior Sales Manager - Financial ServicesBaines & Ernst Jul 2011 - May 2012Manchester, United Kingdom▪ Responsible for 4 teams of new and existing sales advisors, delivering stretched KPIs through robust performance management. ▪ Actively involved in the recruitment process for sales advisers including assessment centres, selection criteria, interviews and continuous development programmes.▪ Delivered improvement of over 50% for regulatory compliance through utilising effective coaching techniques and principles of NLP.
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Operations Manager - Financial Services, Secured / Unsecured LendingFreedom Finance Ltd Oct 2006 - Mar 2011Responsible for specialist sales teams (outbound / inbound) and underwriting teams delivering an average of £5m turnover per month, reporting to the managing director.Achieved 20% increase in conversion through challenging KPIs and highly effective performance management.Created and implemented successful employee advocacy scheme across the business.Promoted a target driven and sales orientated culture -
General ManagerSimply Heathcotes Jun 2005 - Oct 2006Leisure & hospitality business established by Paul Heathcote, a Michelin star chef. Heathcotes is the only restaurant company in the UK with a Best Companies 1 Star AccreditationIncreased gross profits by over 25% within 3 months of assuming role of general manager and took the lead position in the Heathcotes Group. Generated a gross annual turnover of £650,000. Formation of restaurant budget with full accountability for P&L, reporting to the managing director.
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Head Of Sales & OperationsHolidays By Phone Oct 1999 - Mar 2005Reporting into operations director, overseeing sales, customer service and training departments.Involved in the project management and set up of two contact centres and a virtual home working network.Responsible for the recruitment of sales advisors and team managers, co-ordinating the candidate selection criteria, assessment process and interviews.Manage, motivate, coach and develop department managers to ensure that all business targets and service level agreements are met, and measured against the business KPIs.
Nick Binks Skills
Nick Binks Education Details
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Business And Finance
Frequently Asked Questions about Nick Binks
What is Nick Binks's role at the current company?
Nick Binks's current role is Head of Call Centre / Customer Journey Expert / Senior Sales Manager / Financial Services.
What is Nick Binks's email address?
Nick Binks's email address is ni****@****e.co.uk
What is Nick Binks's direct phone number?
Nick Binks's direct phone number is 0330 100*****
What schools did Nick Binks attend?
Nick Binks attended University Of The West Of England.
What skills is Nick Binks known for?
Nick Binks has skills like Call Center, Recruiting, Performance Management, Sales Management, Account Management, Employee Engagement, Call Centers, Team Management, Training, Leadership, Management, Coaching.
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Nick Binks
Salt Lake City Metropolitan Area3qualtrics.com, qualtrics.com, strider.tech3 +180137XXXXX
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1gmail.com
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