Nick Blasier Email & Phone Number

Madison, Wisconsin, United States

I teach one on one lessons to top level players, write strategy books, and travel as a professional commentator for the biggest backgammon tournaments in the world. I also provide education and community through my YouTube channel, where I interview other members of the backgammon community, and provide educational materials.

Madison, Wisconsin, United States

Non profit software and payment processing solution, helping charities raise money for good causes.—Joined a team of 10 as first dedicated support leader to bring together a cohesive team and offering. * Broke down silos to revitalize interdepartmental relationships, especially Success, Support and Engineering.* Regained operational organization and.

Chicago, Illinois, United States

Automotive aftermarket company providing industry-leading calibration solutions, including both hardware and software for OBD vehicles.Joined team of 5 support engineers in company of under 50 employees as first dedicated Support Manager, to build out a department and team. * Broke down silos to revitalize interdepartmental relationships, especially Sales.

Austin, Texas Area

Global technology partner for corporate legal departments and risk & compliance professionals. Staff of 350 supports ten product lines to raise productivity, control expenses, and mitigate risk. —Championed projects for improving department operations while managing key tactical teams. * Forged plan to consolidate acquired companies with uniform processes.

Support Manager | Information repository | Wiki | Coaching | Mentoring | Playbooks | Best practices—Managed team of 20 with help of Team Leads; supported client relationships for flagship product. *Refined methodology and interdepartmental processes, built out structure and coached team leads in new roles and team management.* Revitalized training and.

Promoted to lead a team of 6 through prioritization and performance review, managed a subset of client relationships. This was my introduction into Support Management.

Helped resolve most technical escalated issues for enterprise software solution, using J2EE, Java, SQL, HTML, Javascript, CSS, JSP, etc. Performed root cause analysis across all layers - internal hosted infrastructure, client-maintained infrastructure, various middleware technology, our application itself, and client solutions developed on application.Made.

Austin, TX

Installing and configuring JBoss application servers. Automating the installation process and supporting the servers.

Austin, TX

Led classes and individual client sessions; provided entertaining workout experience and troubleshot physical limitations and challenges.Led a team of coaches in upgrading their skills.Promoted to head coach; collaborated with gym owner on financials, organizing promotional events, client satisfaction, and projects to improve product offering.Built.

After IBM acquisition of Lombardi, I moved into technical support of our cloud-based application.

Hired as a Java Developer, assigned to develop solutions and customizations using Business Process Management software, a J2EE application. Worked with team to provide best practices on client request, deliver prototypes and samples, perform software installations, and develop project- based customizations. Clients included CVS and Home Depot.

Austin, TX

Coded in Java, SQL, and Hibernate for a client/server application for use by the Department of Assistive and Rehabilitative Services (DARS).

Client/server application using Visual Basic, and a database language called Cache.