Nick Byrd Email and Phone Number
Nick Byrd work email
- Valid
- Valid
- Valid
Nick Byrd personal email
Nick Byrd phone numbers
• Extensive telecommunications experience including over 20 years of high performing DevOps and Engineering management with expertise in establishing, developing and optimizing organizational processes and leading teams through significant change.• Energetic, transformational leader who demonstrates a consistent ability to translate strategic concepts into functional and measurable solutions while effectively adapting teams to environmental shifts.• Known for bringing order to organizational change while solving problems with decisiveness, sensitivity and business acumen.
Cox Enterprises
View- Website:
- coxenterprises.com
- Employees:
- 34927
-
Senior Manager, Enterprise ApplicationsCox EnterprisesCumming, Ga, Us
-
Product Owner / ManagerCox Communications Sep 2020 - PresentAtlanta, Georgia, United States -
Manager (Architecture & Design, Engineering Services)5Q Partners Sep 2019 - Apr 2020Peachtree Corners, Georgia• Initiated a transformation of Engineering Services introducing the Scrum framework and driving a culture of accountability through consistent process documentation and continuous improvement.• Drove the successful assessment and onboarding of largest new client leading weekly C-Level meeting, nationwide onsite resource coordination, infrastructure procurement and logistics. -
Director, Oss (Infrastructure Engineering, Video-On-Demand “Vod” Content Devops)Cox Communications Jul 2015 - Jul 2019Greater Atlanta Area• Drove delivery of > $2M in infrastructure to support an application migration to Red Hat OpenShift “PaaS” platforms• Secured funding and approval for >$6M multiyear project to enable transcoding of Mezzanine files and output to 4k format.• Managed syndication relationship with vendor (Comcast) establishing SLA, providing executive readouts on VOD performance.• Instituted formal lifecycle O/S patching process, leveraging automation tools such as Red Hat Satellite and Ansible to address reported vulnerabilities and update necessary system configurations. • Completed a risk assessment and mitigation strategy to address aging software destined for extended life support licensing costs >850k, documented updated configuration which would limit potential impact to ~350k, netting ~500k cost avoidance. • Drove installation and adoption of New Relic monitoring solution to >1000 hosts while removing HP, ZenOss, and Solarwinds.• Executed organizational realignment and promoted contractor utilization achieving 99% content availability, up from 95% yoy prior.
-
Senior Manager, It Ops (Application Infrastructure, Middleware, Retail Ops, And Messaging)Cox Communications Jan 2012 - Jul 2015Greater Atlanta Area• Directed the installation, maintenance and availability of >100 distinct enterprise applications (SOA Middleware, JBOSS EAP & AMQ / Webmethods) & customer facing web services supporting Residential and Commercial product lines. Ensuring high availability and geo-redundant solutions when funded.• Successfully led negotiations with Mobile VPN Provider for an enterprise support agreement reducing OPEX 135K over 3 years including 30K in onsite certification training over the same period.• Drove a Change Management process for Release Requirements that led development to significantly improve installation guides and Project Management teams to produce quality methods and procedures documentation.• Focused on employee development creating and implementing customized individual development plans and championing training opportunities annually with ongoing mentoring.
-
Manager, It Operations (Services Provisioning/Telephony & Data Web Services Ops)Cox Communications Aug 2007 - Jan 2012Greater Atlanta Area• Increased platform reliability to consistently exceed 99.9%, decreasing “self- inflicted” platform outages by developing and enforcing standardized implementation and build testing procedures for DevOps staff.• Managed CI/CD, driving the implementation of automated solutions that supported rapidly changing business needs. Through continuous process improvement in the lab environments and a focus on refining testing methods, release management and diverse monitoring solutions able to provide 99% availability for lower environment provisioning and web services development and QA. • Increased success on new product launches by creating a end user training and organizing onsite support for regional personnel during pre and post launch periods.• Promoted on-time project delivery by providing subject matter experts to analyze and test critical functionality within the provisioning platforms when QA team was over-committed.
-
Senior Telephony AnalystCox Communications Aug 2006 - Aug 2007Alpharetta, Ga• Provided application administration for all residential telephony provisioning platforms: Cisco BTS, Nortel CS2K and Nortel TDM Circuit Switch running Sigma Systems Service Broker and internally developed web services.• Trained field admins on application architecture, workflow and support procedures of telephony provisioning systems. • Coordinated maintenance and functional releases of integrated Service Broker, ICOMS and NIM test environments and updated reference documentation and WIKIs.
-
Telephony Test Desk SupervisorCox Communications Oct 2004 - Aug 2006Norfolk, Virginia Area• Led ~20 employee’s to accurately resolve or route advanced telephone trouble tickets to the correct fix agent consistently exceeding Mean-Time-To-Repair goal. • Created and maintained multiple reports utilizing queries from PSTAGE and AS400 using Visual Basic for Applications to automate and customize reports for multiple users.• Built and maintained strong interdepartmental relationships, improving lines of communication and driving internal customer satisfaction.
-
Call Center (Technical Support Supervisor, Lead, Rep)Cox Communications Apr 2002 - Oct 2004Chesapeake, Va• Evaluated call trends and analyzed previous day troubles to establish or revise best practices to meet changing customer needs; Responsible for development and facilitation of telephony and video technical troubleshooting training curriculum.• Completed technical and billing escalations; Validated and closed credit batches and trained agents on work order entry and process flows.• Handled inbound customer call volume for sales, billing and troubleshooting for all 3 product lines; Utilized the ICOMS billing system responsible for creating all aspects of order entry for new sales, service changes, special requests and trouble reports.
-
Field Service TechnicianCox Communications Mar 2000 - Apr 2002Chesapeake, Va• Regarded as an “expert technician” responsible for installation and troubleshooting of all 3 product lines from the plant to customer premise equipment. Often assigned for repeat and “VIP” escalations as well as an On-The-Job-Mentor for all products to orient new hire employees.
Nick Byrd Skills
Nick Byrd Education Details
-
Georgia State UniversityBusiness Administration And Management, General
Frequently Asked Questions about Nick Byrd
What company does Nick Byrd work for?
Nick Byrd works for Cox Enterprises
What is Nick Byrd's role at the current company?
Nick Byrd's current role is Senior Manager, Enterprise Applications.
What is Nick Byrd's email address?
Nick Byrd's email address is ni****@****ers.com
What is Nick Byrd's direct phone number?
Nick Byrd's direct phone number is +140484*****
What schools did Nick Byrd attend?
Nick Byrd attended Georgia State University.
What skills is Nick Byrd known for?
Nick Byrd has skills like Servers, Windows Server, Disaster Recovery, Telecommunications, Telephony, Provisioning, Process Improvement, Six Sigma, Nortel Dms, Cisco Voip, Full Sdlc, System Monitoring.
Who are Nick Byrd's colleagues?
Nick Byrd's colleagues are Christopher Eason, Debbie Smegelski, Stephanie G., Dennis Hindman, Marlon Barrett, Linda Scott, William Cox.
Not the Nick Byrd you were looking for?
-
Nick Byrd
Using Science And Technology To Understand And Improve How We Think.New York City Metropolitan Area5gmail.com, gmail.com, pba.edu, fsu.edu, stevens.edu2 +123929XXXXX
-
4road-america.com, gmail.com, nps.gov, gcsit.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial