Solutions Engineer in Alaska focused on Unified Communications & Collaboration technologies

Develop designs and implementation documentation for Layer 3 technologiesin a Service Provider environmentFacilitate the delivery of services for GCI's core and access networksDevelop documentation for as-built and new system deploymentsServe as a SME for L3 technologiesLead the engineering efforts and deployed GCI's first EPON offeringDefined and set company-wide standards for DPoE deliveryDeveloped and presented on a variety of topics including DOCSIS, IPv6, andTroubleshooting MethodologiesMentored other engineers and techniciansSuccessfully performed numerous migrations of critical communicationsservices off of legacy equipment

-Operated & maintained the Road America IT systems including servers, network, end-user-compute, and numerous specialty systems including IP cameras, digital signage, and track safety lighting systems-Maintained and developed the Road America audio & video production facilities and equipment including track-wide PA speakers, the audio booth, and head-end video distribution-Supervised a part-time staff of varying skill levels and experience through a variety of operations including large races-Planned and implemented multiple infrastructure modernization projects including extensive network upgrades & redesign, upgrades to end-user-compute, and upgrades to the server & virtualization infrastructure-Planned and implemented two new SaaS Point-of-Sale systems for ticketing & retail, Zoom webinar conferencing, and PRTG network monitoring for Road America-Coordinated and worked with TV production crews from NBC, CBS, IMS, etc to plan 'Minute x Minute' schedules, inter-operability of video & audio broadcast technologies, and 'house' production capabilities

-Engaged in pre-sales architecture activities (Consulting, BoM creation, design drawings) with customers to gather requirements and develop solution designs to meet the customer's business needs including RFP creation & creation of sales collateral.-Designed, implemented, integrated, documented, and managed numerous Cisco Unified Communications platforms using a wide range of audio, video, and chat capabilities leveraging CallManager Express, Unified Communications Manager (8.x-12.x), Unity Express, Unity Connection, Unified Contact Center Express, IM & Presence, VCS, Expressway, WebEx, Jabber, various handset types (including video endpoints) as well as integrations with Microsoft Lync Server-Designed, implemented, integrated, documented, and managed IP networks and network hardware including routing, switching, and firewalls from multiple vendors (Cisco, Dell, Palo Alto, Fortigate, Checkpoint) as well as WAN technologies and Unified Communications solutions utilizing various monitoring & management tools including Solarwinds Orion, PRTG, and Spiceworks (50+ projects)Provided ongoing management for Cisco Unified Communications platforms running on Vmware ESXi 5.x & 6.x-Provided client technical advocacy, project management, account management, and partnership management for clients-Provided skills gap coverage for Microsoft environments (AD, DNS, Printing Services, etc)Performed network/environment assessments for clients and developed findings & conclusions documents-Worked countless advanced tier 3/4 troubleshooting tickets on above systems

Duties: Provided post-sales engineering deployment work & managed support efforts around Cisco network & voice products and on-going end-user & IT Professional technical support for Cisco Voice & network environments.Accomplishments: -Deployed a handful of CallManager Express phone systems and one Cisco CallManager/Unity Connection system-Deployed the new ASA X-series of next-generation firewalls with content filtering & IPS functionality. -Assisted with & lead deployments of Cisco products ranging from SMB equipment to wireless gear and enterprise switching & routing (Catalyst 4500 & 6500 series switches)-Managed Vmware-based Cisco 'BE6000' servers

-Managed and tracked project status -Frequently made trips out to jobsites to supervise construction including schools from Girdwood to Mirror Lake-Attended seminars on emerging building management technologies and HVAC technologies and reported back to superiors-Performed research on project topics to determine the best viable solution for the scenario-Performed research on up to 60+ years of as-built drawings to help with design of future projects-Performed scoping and budgeting for future projects-Interfaced between owner, contractors, engineers, and school staff to determine what needs to be done to meet the users' needs-Ran and designed multi-site projects at 60+ schools replacing locksets and doors with lockdown security hardware for active shooter scenarios-Performed data analysis for energy audits on 24+ schools, and made recommendations for methods to save on energy costs

-Set up and maintain computers, VOIP phones, and network devices in the office-Troubleshoot & resolve issues for end-users-Run and install cabling in the office to any location that needs network access-Currently have the computers in the office set up with remote desktop and remote wake-on LAN for remote management and troubleshooting -Have all desktops set up with batch files to connect to a network drive upon startup-Troubleshoot users’ personal computers if necessary-Document system and network information, settings, and changes

-Conducted basic troubleshooting, maintenance, and set-up of Windows-based systems following a checklist of programs and settings to be installed-Performed upgrades and preventative maintenance on systems, as well as run basic network infrastructure including cabling