Nick Chandler Email & Phone Number

Everett, WA, US

Led the day-to-day IT Operational needs, managing support, infrastructure, and project vendor work in a cloud-only SaaS first environment.Wrote and executed key company policies related to acceptable use, access management, and information security, and coordinated with vendors in the identification and authoring of additional policies and procedures.

Seattle, Washington

• Managed day-to-day Information Technology Operations for Labcorp’s Pacific Northwest Region, including budget planning, Disaster Recovery (plan and execute), and Executive Support.
• Continued management of Information Technology Operations, Infrastructure, and IT Strategy planning for a Labcorp subsidiary that was responsible for 6 of the local hospitals’ laboratory testing and lab data storage.
• Directly Managed a 10-15 person team of Technical Support employees maintaining SLAs within 95%, continually focusing on Process Improvement.
• System administrator and Project Manager during the upgrade project from Windows NT to modern Windows operating systems, including DNS, WINS, DHCP, and Active Directory.
• Continued as Project Manager for all IT driven projects that were exclusive to the PNW, while also helping to coordinate projects outside of IT and the PNW.
• Assisted with Vendor Management for laboratory equipment, server and network repair, power and data installation, and offsite LAN and WAN installations.

Greater Seattle Area

• Ran the day-to-day Information Technology Operations for Labcorp’s Pacific Northwest Region, including Disaster Recovery and Executive Support.
• Managed Information Technology Operations, Infrastructure, and IT Strategy planning for a Labcorp subsidiary that was responsible for 6 of the local hospitals’ laboratory testing and lab data storage.
• Led a team of internal, remote, and support desk employees maintaining SLAs within 95%, continually focusing on Process Improvement.
• Tier 2/3 support for Microsoft and proprietary applications across 5 domains, including Active Directory, Domain Controller, and Disaster Recovery planning and support.
• Project Manager for all IT driven projects that were exclusive to the PNW. Responsible for budgeting, resource procurement and management (both materials and personnel), and training.
• Composed SOPs and trained IT and non-technical staff in the proper use of both off the shelf and proprietary IT equipment and software.

Greater Seattle Area

• Performed desktop and printer support, both remotely and on-site.
• Installation of medical laboratory test ordering and reporting solutions into clients’ offices.
• Maintained Labworks EMR server that accepted orders and sent results via modem and EDI.
• SME for five employees in a team lead role.

Issaquah, WA

-Prepare laptops and desktops with OS image for testing and presentation purposes. -Created uniquely saved images for each test laptop, reducing preparation time from 3 days to 3 hours.-Install internal customers’ requested software and guaranteeing all features work properly. -Issued equipment to internal customers, then verifying equipment was returned.

Master Of Science - Ms, Information Technology Management

Master of Science - Information Technology Management

Bachelor Of Science - Bs, Business-It Management

Associate Of Science (A.S.), Computer/Information Technology Administration And Management

Electrical And Electronics Engineering

Activities and Societies: Air Force ROTC

High School

Activities and Societies: National Honor Society, Vocational Industrial Clubs of America