Nick Chandler Email & Phone Number

Everett, Wa, Us

Everett, Wa, Us

Led the day-to-day IT Operational needs, managing support, infrastructure, and project vendor work in a cloud-only SaaS first environment.Wrote and executed key company policies related to acceptable use, access management, and information security, and coordinated with vendors in the identification and authoring of additional policies and procedures needed in preparation for FDA audits.Administrator/co-admin for the software below, architecting and designing the solution based on the business need/want, while maintaining the regulatory needs for a business that must be both SOX and GxP compliant:Microsoft solutions (Microsoft 365, Active Directory, Exchange, Teams, and SharePoint)NetSuiteSmartSheetBambooHRVeeva eTMF, Quality Docs, and TrainingZoomKeeper SecurityGoDaddyHostGatorLed the migration effort of all company data from Box.com to Microsoft SharePoint, including the design and structure of new SharePoint site pages for each department.Designed and upgraded existing Zoom conference rooms while installing new solutions to help in collaboration across a growing, hybrid work environment.Assisted in the design of an expansion of the physical building space, ensuring that IT solutions were extended into the space following industry best practices and security.

Seattle, Washington

•Managed day-to-day Information Technology Operations for Labcorp’s Pacific Northwest Region, including budget planning, Disaster Recovery (plan and execute), and Executive Support.•Continued management of Information Technology Operations, Infrastructure, and IT Strategy planning for a Labcorp subsidiary that was responsible for 6 of the local hospitals’ laboratory testing and lab data storage. •Directly Managed a 10-15 person team of Technical Support employees maintaining SLAs within 95%, continually focusing on Process Improvement.•System administrator and Project Manager during the upgrade project from Windows NT to modern Windows operating systems, including DNS, WINS, DHCP, and Active Directory.•Continued as Project Manager for all IT driven projects that were exclusive to the PNW, while also helping to coordinate projects outside of IT and the PNW.•Assisted with Vendor Management for laboratory equipment, server and network repair, power and data installation, and offsite LAN and WAN installations.•Maintained and managed IT Department SOX/HIPPA/CAP regulatory certification manuals.•Composed SOPs and trained IT and non-technical staff in the proper use of both off the shelf and proprietary IT equipment and software. Accomplishments•Promoted within the department to IT Supervisor position after 9 years in a previous lead role performing the same duties.•Project Manager, SME, and vendor coordinator for the IT portion of a hospital laboratory move while upgrading network hardware and adding new, redundant systems to allow for maximum uptime.•SME and assistant Project Manager for a corporate project involving the conversion of 200+ laboratory collection sites from PAML’s network and hardware to Labcorp standard.•Primary IT coordinator for the rebuild of 98% of regional PCs and 50% of servers after a ransomware attack. Accomplished 99% within 4 days of the attack.

Greater Seattle Area

•Ran the day-to-day Information Technology Operations for Labcorp’s Pacific Northwest Region, including Disaster Recovery and Executive Support.•Managed Information Technology Operations, Infrastructure, and IT Strategy planning for a Labcorp subsidiary that was responsible for 6 of the local hospitals’ laboratory testing and lab data storage. •Led a team of internal, remote, and support desk employees maintaining SLAs within 95%, continually focusing on Process Improvement.•Tier 2/3 support for Microsoft and proprietary applications across 5 domains, including Active Directory, Domain Controller, and Disaster Recovery planning and support.•Project Manager for all IT driven projects that were exclusive to the PNW. Responsible for budgeting, resource procurement and management (both materials and personnel), and training.•Composed SOPs and trained IT and non-technical staff in the proper use of both off the shelf and proprietary IT equipment and software. •Primary support contact for executive-level employees based in or visiting the region.•Assisted with Vendor Management for laboratory equipment, server and network repair, power and data installation, and offsite LAN and WAN installations.Accomplishments•Promoted between departments to facilitate better system and project management.•Project Manager for converting IDX Labs to Labcorp standard network, hardware, and software. This led to the receipt of the Labcorp PNW Laboratorian of the Year award in 2009.•Project Manager and primary System Administrator during the upgrade of a 50-server domain from Windows NT to Windows Server 2012 domain controllers.

Greater Seattle Area

•Performed desktop and printer support, both remotely and on-site.•Installation of medical laboratory test ordering and reporting solutions into clients’ offices.•Maintained Labworks EMR server that accepted orders and sent results via modem and EDI.•SME for five employees in a team lead role.

Issaquah, Wa

-Prepare laptops and desktops with OS image for testing and presentation purposes. -Created uniquely saved images for each test laptop, reducing preparation time from 3 days to 3 hours.-Install internal customers’ requested software and guaranteeing all features work properly. -Issued equipment to internal customers, then verifying equipment was returned in proper order, fixing broken units or requesting replacement. -Prepared servers for testing, including creation of Domain Controllers, configuration of IIS, and installing debugging tools.

Master Of Science - Ms, Information Technology Management

Master of Science - Information Technology Management

Bachelor Of Science - Bs, Business-It Management

Associate Of Science (A.S.), Computer/Information Technology Administration And Management

Electrical And Electronics Engineering

Activities and Societies: Air Force ROTC

High School

Activities and Societies: National Honor Society, Vocational Industrial Clubs of America